Aalajah Marshman
washington
Summary
Café Manager with extensive experience in daily operations and staff leadership. Focused on optimizing inventory management, maintaining high food safety standards, and enhancing customer satisfaction. Proven ability to foster a collaborative team environment that drives efficiency and profitability.
Overview
12
12
years of professional experience
Work History
Cafe Manager
Compass cofee
washington
03.2023 - 02.2026
- Managed daily operations and staff scheduling for a busy cafe environment.
- Oversaw inventory management, ensuring optimal stock levels and quality control.
- Trained and mentored new employees on customer service and operational procedures.
Armed Special Police Officer
Butler Security
Washington
02.2021 - 09.2023
- Monitored access control systems, CCTV cameras, and alarm systems to safeguard personnel and property.
- Conducted physical security patrols in assigned areas, identifying and addressing potential criminal activity.
- Responded to emergency calls for service from dispatch or other law enforcement agencies.
- Assisted in crowd control during public events, ensuring safety and order for attendees.
Assistant Store Manager
Peets Coffee
Washington
01.2016 - 01.2021
- Managed day-to-day store operations, overseeing customer service, inventory management, and staff scheduling to ensure smooth functioning.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure customers received high-quality service and products, contributing to overall customer satisfaction.
- Maintained accurate records of transactions, stock levels, and employee performance metrics to support informed decision-making.
Shift Leader
Starbucks
Washington
02.2014 - 12.2016
- Facilitated training for new employees on shift operations to ensure smooth transitions.
- Trained staff on job duties and safety protocols to enhance operational readiness.
- Delivered exceptional customer service while fostering a positive atmosphere during shifts.
Education
Some College (No Degree) - Business Administration
University of Maryland - College Park
College Park, MDSkills
- Customer service excellence
- Customer service training
- Inventory management
- Operational efficiency
- Quality assurance
- Staff scheduling
- Staff development
- Continuous Improvement
- Team leadership
- Employee engagement
Timeline
Cafe Manager
Compass cofee
03.2023 - 02.2026
Armed Special Police Officer
Butler Security
02.2021 - 09.2023
Assistant Store Manager
Peets Coffee
01.2016 - 01.2021
Shift Leader
Starbucks
02.2014 - 12.2016
Some College (No Degree) - Business Administration
University of Maryland - College Park