Summary
Overview
Work History
Education
Skills
Certified Notary Public
Timeline
Generic

Marquette Hines

Ore City,TX

Summary

Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task.

Overview

5
5
years of professional experience

Work History

Retention Specialist II

Brink's Home Security
05.2022 - 01.2023
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Collaborated with managers to identify and address employee relations issues.

Account Specialist I

ADT Security Services
02.2022 - 05.2022
  • Answered incoming calls about products and services with existing customers
  • Retained ADT customers by problem solving, deescalating customer issues and resolving account issues
  • Sales and Retention
  • Worked with multiple screens and programs open to help resolve customer issues
  • Interpreted contracts and communicated terms and conditions
  • Performed quick calculations
  • Set up new customer accounts and updated existing profiles with latest information.
  • Reconciled customer accounts and identified discrepancies for further investigation.

Customer Service Representative

ACT Technologies
10.2020 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Document Control Specialist

Big Tex Trailer Manufacturing Llc
04.2018 - 10.2020
  • Receive and coordinate requests for processing and approval
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Scan image, organize and maintain documents, adhering to the company's document lifecycle procedures
  • Archive inactive records in accordance with the records retention schedule.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.

Education

High School Diploma -

Gilmer High School
Gilmer, TX
05.1998

TDLR Licensed Cosmotologist - Cosmetology

Mane Concepts School of Cosmetology
Longview
10.2011

Skills

  • Service Promotions
  • Efficient Service
  • Sort and Vet Applicants
  • Career and Educational Counseling
  • Customer Relations
  • Document Control
  • Call Center Operations
  • Microsoft Word
  • Spreadsheets
  • Shipping and Receiving Understanding
  • Credit Card Payment Processing
  • Customer Account Management

Certified Notary Public

Certified Notary Public commissioned by The State of Texas to witness the signing of documents, administer oaths, authenticate signatures, and collect affidavits. 

Timeline

Retention Specialist II

Brink's Home Security
05.2022 - 01.2023

Account Specialist I

ADT Security Services
02.2022 - 05.2022

Customer Service Representative

ACT Technologies
10.2020 - 02.2022

Document Control Specialist

Big Tex Trailer Manufacturing Llc
04.2018 - 10.2020

High School Diploma -

Gilmer High School

TDLR Licensed Cosmotologist - Cosmetology

Mane Concepts School of Cosmetology

Similar Profiles

CREATE PROFILE
Marquette Hines