MARQUETTE MAYO
Norristown,PA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
16
16
years of professional experience
Work History
CMA
CVS Health Inc
11.2018 - Current
- Initial Review and triage of Care Team Tasks
- Identifies principal reason for admission, facility, and member product to correctly apply intervention assessment tools
- Coordinates and arranges for health care service delivery under the direction of Nurse or Medical Director in the most appropriate setting
- Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases
- Supports the administration of the hospital care, case management, and quality management processes in compliance with various laws and regulations.
Patient Billing Representative
Quest Diagnostics
10.2015 - 11.2018
- Answers a high volume of calls from Patients regarding Patient bill balances
- Process adjustments, refunds, transfer bills, mail returns and perform manual sales
- Evaluate and respond to all aspects of written billing inquires
- Research, troubleshoot, and resolve complex billing issues and Customer Service complaints.
Customer Service Rep. / Validation Specialist
USM Inc.
06.2012 - 05.2014
- Dealt with external customers at all levels via telephone and email to ensure successful communication
- Successfully reviewed and processed contractor invoices
- Resolved in-depth queries in a methodical manner independently along with internal and external business partners to find appropriate resolutions
- Prepared and analyzed reporting data for management accurately and to timescales.
Dispatcher
DirectSat USA
02.2008 - 05.2012
- Dispatched and routes the technical field through telephone for various customers
- Monitored field personnel and developed appointments and time schedules
- Scheduled and rescheduled service calls for customers
- Reported any irregularities to plant supervisor.
Education
B.S. degree in Business Administration - Business Administration/Managment
Strayer University
King Of Prussia, PA05.2008
A.S. degree in Office Operations Management - Medical
Lansdale School of Business
North Wales, PA05.2006
Skills
- Verbal and written communication skills
- Self starter and problem solver
- Experienced working with teams and independently
- Organized
- Attention to detail
- Customer Service
- Adaptability
Timeline
CMA
CVS Health Inc
11.2018 - Current
Patient Billing Representative
Quest Diagnostics
10.2015 - 11.2018
Customer Service Rep. / Validation Specialist
USM Inc.
06.2012 - 05.2014
Dispatcher
DirectSat USA
02.2008 - 05.2012
B.S. degree in Business Administration - Business Administration/Managment
Strayer University
A.S. degree in Office Operations Management - Medical
Lansdale School of Business