Marquette Shaw
Cleveland,OH
Summary
Rail Operator with expertise in train operations and a strong commitment to passenger safety at Rta. Proven track record in enhancing system efficiency through mechanical troubleshooting and mentoring peers. Recognized for improving customer satisfaction in transportation, services, leveraging a continuous improvement mindset to deliver exceptional service and support.
Overview
6
6
years of professional experience
Work History
Rail Operator
Rta
Cleveland, OH
12.2020 - Current
- Managed onboard emergencies calmly, ensuring the well-being of passengers while coordinating with emergency response teams as needed.
- Improved rail system efficiency by regularly inspecting and maintaining train equipment.
- Communicated with dispatchers about service calls and timetables.
- Supported fellow operators through mentoring and sharing best practices, contributing to a cohesive team environment.
- Enhanced passenger safety by adhering to strict operating procedures and protocols.
- Maintained optimal train performance by conducting thorough pre-trip inspections and post-trip evaluations.
- Facilitated smooth transitions between shifts by thoroughly documenting pertinent information for incoming colleagues in logbooks or digital systems as appropriate.
- Monitored commission hour operations to coordinate with field supervisors for mechanical or infrastructure breakdowns.
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
Financial Customer Service Representative
Firefighter Community Credit Union
Willoughby, OH
03.2019 - 11.2020
- Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Assisted clients with investment decisions, leading to higher portfolio returns and customer satisfaction.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Mentored junior team members on best practices in customer service delivery within the finance industry.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
Education
High School
Shaker Heights
Shaker Heights05.2010
Skills
- Train operation expertise
- Passenger safety awareness
- Continuous improvement mindset
- Mechanical troubleshooting
Timeline
Rail Operator
Rta
12.2020 - Current
Financial Customer Service Representative
Firefighter Community Credit Union
03.2019 - 11.2020
High School
Shaker Heights