Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LaShaunda Malone

Euclid,OH

Summary

Dynamic Rail Operator with expertise in train operations and a strong commitment to passenger safety at GCRTA. Proven ability to swiftly troubleshoot mechanical issues and enhance service quality through effective communication and adaptability. Recognized for fostering teamwork and implementing continuous improvement strategies to optimize operations.

Experienced with operating and managing rail systems to ensure efficient transportation. Utilizes communication and coordination skills to enhance team performance and safety. Knowledge of rail safety regulations and operational protocols to maintain high standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Rail Operator

GCRTA
07.2019 - Current
  • Reduced delays by swiftly addressing minor technical issues on the train or tracks when encountered.
  • Demonstrated adaptability in responding to changes in scheduling or routing, applying problem-solving skills to find optimal solutions while maintaining service quality.
  • Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.
  • Managed onboard emergencies calmly, ensuring the well-being of passengers while coordinating with emergency response teams as needed.
  • Certified road instructor, Yard Certified, Mentee Program, Safety committee.

Driver

Amazon.Inc
10.2018 - 07.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Training new employee's.

Kitchen Staff Member

Wickliffe Country Place
02.2014 - 09.2018
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Cashier Team Lead

KFC
08.2009 - 08.2013
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Shift Supervisor

Dunkin Donuts
11.2010 - 04.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma -

Euclid High School
Euclid, OH
07-2010

Skills

  • Train operation expertise
  • Passenger safety awareness
  • Continuous improvement mindset
  • Mechanical troubleshooting
  • Coupling and uncoupling
  • Yard operations
  • Safety procedures

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Road Instructor
  • Mentee Program
  • Yard certified
  • Safety Committee

Timeline

Rail Operator

GCRTA
07.2019 - Current

Driver

Amazon.Inc
10.2018 - 07.2019

Kitchen Staff Member

Wickliffe Country Place
02.2014 - 09.2018

Shift Supervisor

Dunkin Donuts
11.2010 - 04.2012

Cashier Team Lead

KFC
08.2009 - 08.2013

High School Diploma -

Euclid High School

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LaShaunda Malone