Marquez Williams
Charlotte,NC
Summary
Safety-focused professional with expertise in conducting inspections and developing effective cleaning schedules. Proven ability to enhance team performance and maintain high cleanliness standards. Experienced in operating cleaning equipment and implementing safety protocols. Strong organizational and problem-solving skills contribute to creating sanitary environments that support team success and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Custodian
Charlotte Mecklenburg School System
Charlotte, North Carolina
05.2025 - Current
- Supervised daily cleaning operations across multiple school facilities.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Trained and mentored custodial staff on best practices and safety protocols.
- Coordinated supply inventory management for cleaning materials and equipment.
- Implemented waste disposal procedures to promote environmental sustainability.
- Developed cleaning schedules to ensure efficient use of resources and time.
- Collaborated with school administration to address maintenance and facility needs.
- Maintained custodial equipment, ensuring proper functioning and longevity.
- Assigned tasks to custodial staff to leverage their strengths and ensure effective cleaning operations.
- Trained new employees in proper use of custodial equipment and techniques.
- Established positive working relationships with staff, supervisors and building occupants.
- Moved equipment and furniture to thoroughly clean space.
- Maintained cleanliness and order in all facilities by sweeping, mopping, vacuuming, scrubbing, waxing, and polishing floors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Oversaw and facilitated general and preventive maintenance schedule across the facility.
- Coordinated janitorial services with outside contractors.
- Ensured the safety of personnel and equipment by regularly inspecting floors, walls, ceilings, lighting fixtures, and other areas for potential hazards.
- Provided assistance with special events held at the facility such as set-up, breakdown of chairs, tables, stages.
- Reported any damage or malfunctioning equipment to appropriate departments for repair or replacement.
- Dispensed cleaning materials to custodial staff members according to established procedures.
- Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
- Investigated visitor complaints about custodial service to enhance satisfaction and address concerns promptly.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Reported or resolved observed hazards observed and followed up to verify resolution.
- Performed landscaping tasks and removed litter to maintain grounds.
- Performed minor repairs on equipment such as plumbing systems and electrical wiring.
- Monitored budget expenses related to custodial operations.
- Created records of maintenance activities performed in each area.
- Evaluated performance of each employee through regular feedback sessions.
- Developed and implemented maintenance policies and procedures to improve building upkeep and operational efficiency.
- Organized assignments and schedules for subordinates to cover daily and deep cleaning needs.
- Identified areas where improvements can be made in terms of efficiency or cost savings.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Reviewed invoices from vendors for accuracy before submitting for payment.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Notified building managers about needed repairs to maintain public safety.
- Followed safety processes for all manual and electric cleaning equipment.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Steam-cleaned or shampooed carpets.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed routine maintenance checks, notifying management of needed repairs.
- Dusted furniture, machines or equipment.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Followed company uniform, performance and security policies with every job.
Security Officer
Charlotte Motor Speedway Club
Concord, North Carolina
07.2018 - Current
- Monitored access points to ensure safety at Charlotte Motor Speedway events.
- Conducted regular patrols to enhance security presence and deter unlawful activity.
- Collaborated with local law enforcement during incidents and emergencies.
- Enforced club policies and procedures among members and guests consistently.
- Assisted in crowd control during large events for visitor safety.
- Responded promptly to disturbances and reported incidents to management.
- Provided excellent customer service while addressing member inquiries or concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, and contractors upon their arrival at facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits to prevent unauthorized access and ensure compliance with safety protocols.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors throughout the facility.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Assisted in developing and implementing security policies and procedures to strengthen operational effectiveness.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Detention Officer
Cabarrus County Sheriff's Office
Concord, North Carolina
05.2017 - 07.2018
- Supervised inmate activities, ensuring compliance with facility regulations to foster a safe environment.
- Conducted regular security checks to maintain a safe environment.
- Managed inmate intake and processing procedures efficiently.
- Monitored surveillance systems for suspicious behavior or incidents.
- Assisted in conflict resolution between inmates to promote safety.
- Documented daily activities and incidents in detailed reports.
- Collaborated with law enforcement and legal personnel to coordinate inmate matters.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Escorted inmates from one area of the detention center to another safely and securely.
- Monitored inmate behavior, addressing compliance issues to uphold facility regulations and enhance security.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Maintained records of incident reports and daily logs to document inmate activity.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Enforced disciplinary action when appropriate according to established guidelines.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Supervised inmates during recreational activities, providing guidance when needed.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Transported and escorted inmates to hospitals, court, and other institutions.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
- Escorted detainees to court hearings, medical appointments, and other off-site locations securely.
- Implemented de-escalation techniques to effectively resolve conflicts, maintaining order and safety within the facility.
- Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Enforced facility rules and regulations, applying disciplinary measures in accordance with policies.
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Performed head counts, checking cells for missing inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Instructed inmates in work assignments and explained tasks.
- Transported inmates to court, doctor appointments and work sites.
Back of House Manager
Chick-fil-A
Concord, North Carolina
06.2014 - 02.2018
- Managed daily kitchen operations to ensure efficient food preparation and service.
- Developed and delivered training for team members on food safety and quality standards to ensure compliance and high culinary excellence.
- Oversaw inventory management and supply ordering for kitchen needs.
- Created staff schedules to streamline workflow during peak hours, enhancing service efficiency.
- Collaborated with front of house team to enhance customer service experience.
- Enforced cleanliness and organization standards in back of house areas.
- Performed regular inspections of equipment and facilities to uphold safety and operational standards.
- Resolved customer complaints regarding food quality or service issues.
- Led, trained and developed culinary team members to meet and exceed restaurant standards.
- Managed and trained staff in proper food safety, sanitation, and kitchen operations.
- Monitored food preparation methods to maintain high quality standards.
- Supervised daily prep work for all kitchen stations.
- Conducted performance reviews for back of house staff members.
- Provided guidance and support to team members during peak business hours.
- Coordinated with front of house staff to ensure timely meal service delivery.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
Education
Associate of Applied Business - Business Management
Rowan-Cabarrus Community College
Salisbury, NC06-2017
High School Diploma -
Central Cabarrus High Scool
Concord, NC06-2013
Skills
- Facility management
- Cleaning management
- Safety inspections
- Environmental sustainability
- Supply inventory
- Cleaning protocols
- Waste disposal
- Groundskeeping
- Maintenance scheduling
- Equipment maintenance
- Vehicle maintenance
- Wall washing
- Plumbing repairs
- Emergency response
- Incident response
- Crisis management
- Security procedures
- Security policies
- Surveillance monitoring
- Access control
- Emergency protocols
- Incident reporting
- Team leadership
- Staff training
- Crisis management
- First aid administration
- Time optimization
- Detail orientation
- Strong communication
- Problem solving
- Team collaboration
- Mental alertness
- Patience and tolerance
- Conflict resolution
- Crisis response
- Behavior observation
- Headcounts
- Inmate observation
- Inmate supervision
- Inmate monitoring
- Inmate control
- Prison escort
- Cell searches
- Defensive tactics training
- Defensive techniques
- Physical restraint
- Health and safety
- Report preparation
- Performance evaluation
- High level of integrity
- Interior and exterior patrol
- Security and sanitation checks
- Customer service
- Inmate rights
- Prison escort
- Inmate control
- Cell searches
- Crisis response
- Inmate observation
- Security and sanitation checks
- Inmate monitoring
- Court operations support
- Security procedures
Languages
Haitian
Limited
Spanish
Limited
Certification
Minister Licenses
Timeline
Head Custodian
Charlotte Mecklenburg School System
05.2025 - Current
Security Officer
Charlotte Motor Speedway Club
07.2018 - Current
Detention Officer
Cabarrus County Sheriff's Office
05.2017 - 07.2018
Back of House Manager
Chick-fil-A
06.2014 - 02.2018
Associate of Applied Business - Business Management
Rowan-Cabarrus Community College
High School Diploma -
Central Cabarrus High Scool