Marquez (Moon) Andrews
Newark,NJ
Summary
Dedicated and detail-oriented IT support professional with a solid foundation in troubleshooting, customer service, and technical assistance. Eager to apply technical skills and expand knowledge in a dynamic work environment! Possesses a strong aptitude for learning and adapting to new technologies. Excellent communicator with a passion for delivering exceptional support to end-users. Proven ability to work collaboratively within a team environment while also excelling in independent tasks. Seeking an entry-level position to contribute to a team and further develop expertise in IT support.
Overview
5
5
years of professional experience
Work History
Interim Facilities Technician
Color Factory
New York, NY
03.2023 - 11.2023
- Provide 1st & 2nd Level Technical helpdesk/service desk support to all users
- Provide IT and application support to all users
- Support and maintain all technology infrastructure
- Liaise 3rd party relationships with vendors, suppliers, and support contractors
- Facilitate Asset Management tasks
- Manage the implementation of new technology
- Act as an escalation point whenever necessary.
Inventory Associate
Aritzia
Soho, NY
11.2023 - Current
- Responsible for keeping track of Boutique stock and merchandise and managing product orders to facilitate production and sales
- Support in the seamless operations of all aspects of the retail space, including window installations, fitting room operations, supplies and equipment management, and technology support
- Support business objectives, enabling progressive career development and an incredible employee experience by managing the day-to-day performance of your team.
Experience Manager
Color Factory
New York, NY
06.2022 - 11.2023
- Handle escalated customer concerns, maintain composure, and resolve difficult situations and follow up to ensure positive resolution
- Optimizes staffing levels to improve service, support business processes, and ensure regulatory compliance
- Ensures consistent application and enforcement of all Store policies, processes, and practices to provide a superior customer service experience
- Performs the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff
- Assists in the development of staff that supports multiple products.
Experience Lead
Color Factory
New York, NY
06.2021 - 06.2022
- Act as a brand ambassador reflective of company values and standards
- Host events for major corporations and private photoshoots
- Detail oriented, punctual and reliable
- Grow and maintain positive, productive relationships of trust and honesty with all team members and adjacent departments
- Application of projects & tasks assigned, independent or collaborative.
Experience Specialist
Color Factory
New York, NY
10.2018 - 06.2021
Education
Some College (No Degree) - Psychology
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Proficient in troubleshooting hardware and software issues
- Knowledgeable in operating systems such as Windows Linux and macOS
- Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP)
- Experience with help desk ticketing systems (eg, ServiceNow, Jira)
- Ability to prioritize and manage multiple tasks effectively
- Understanding and implementation of cybersecurity principles
Pronouns
He/Him/His
Education Certification
- Google IT Support Professional Certificate, 2023, TECHNICAL SUPPORT FUNDAMENTALS, BITS AND BYTES OF COMPUTER NETWORKING, OPERATING SYSTEMS AND YOU : BECOMING POWER USER, SYSTEM ADMINISTRATION AND IT INFRASTRUCTURE SERVICES, IT SECURITY: DEFENSE AGAINST THE DIGITAL DARK ARTS
- Food Protection Certification, 02/2024
- Sexual Harassment Prevention Certificate, 2024, NYC Commission on Human Rights
References
References available upon request.
Timeline
Inventory Associate
Aritzia
11.2023 - Current
Interim Facilities Technician
Color Factory
03.2023 - 11.2023
Experience Manager
Color Factory
06.2022 - 11.2023
Experience Lead
Color Factory
06.2021 - 06.2022
Experience Specialist
Color Factory
10.2018 - 06.2021
Some College (No Degree) - Psychology
Medgar Evers College of The City University of New York
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