Marqui Williams
Upper Marlboro,MD
Summary
A servant leader continuing to maintain high standards of quality service while utilizing sound judgment and decision-making skills. Excellent team player with the capacity to direct, coordinate, and manage various projects simultaneously. A goal driven associate with a background in creative content development that assists in producing captivating, reliable, and irreproachable work.
Overview
3
3
years of professional experience
Work History
Member Service Center Representative
Tower Federal Credit Union
12.2022 - Current
- Acting as the key liaison between Tower FCU and its Members by servicing all inquiries as the first point of contact
- Maintaining confidentiality while ensuring the appropriate levels of security by conducting proper verification when servicing members
- Retaining a wide variety of information and product knowledge to promote needs-based services catered towards members' interests
- Executing monetary transactions per member request and performing account maintenance on member accounts
- Performing wire transfers, conducting loan applications, and troubleshooting digital banking
- Contacting internal departments to expedite member inquiries
- Maintaining quota of incoming calls to create minimal wait times
Mintz + Hoke: Marketing Agency
Internship Copywrighter
06.2022 - 08.2022
- Managed several products that required research to provide deliverables in a timely manner
- Collaborated ideas for new content that attracts, educates, and informs audiences of a particular product or business
- Performed research to understand the client’s brand, voice, goals, and requirements in order to reflect in copywriting
- Composed headlines and developed product names for brands such as Mohegan Sun, Fidelity, and The Connecticut Higher Education Trust
- Strengthened partnerships with decision-makers in multiple business groups to establish new business clientele and increase repeat opportunities.
- Edited material based on client and internal feedback while ensuring that all copy deadlines were met for desired products
Deli Sales Associate
Weis Markets Inc
04.2021 - 12.2022
- Followed all food and safety sanitation procedures established by the company
- Maintained level of knowledge of company products, influencing greater sales
- Maintained great client relations through customer service
- Sliced, packaged, weighed, and priced meats and cheeses
- Responded to telephone inquiries regarding the availability of products and services
Education
Bachelor of Arts - English Language And Literature
Bowie State University
Bowie, MD05.2022
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05.2018
Skills
- Written communication
- Copywriting
- Content Development
- Technical Writing
- Editing
- Research
- Report preparation
- Articulate communications
AWARDS & ACKNOWLEDGMENTS
- Author of The Fall (Expected publication: 2022)
- Publication in The Caribbean Writer, “The Past and the Poetics: A Conversation Honoring Kamau Brathwaite’s Legacy”, Volume 35, a tribute to Barbadian poet and academic, the late Edward Kamau Brathwaite (April 2021)
- Completion of Homefree USA’s Center for Financial Advisement Program (2018-2019)
- Season 2 of NBC’s World of Dance (2018)
- Captain of Dem Raider Boyz Step Squad (2014-2018)
Timeline
Member Service Center Representative
Tower Federal Credit Union
12.2022 - Current
Mintz + Hoke: Marketing Agency
Internship Copywrighter
06.2022 - 08.2022
Deli Sales Associate
Weis Markets Inc
04.2021 - 12.2022
Bachelor of Arts - English Language And Literature
Bowie State University
High School Diploma -
Eleanor Roosevelt High School
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