Megan Mosser
Churchville,NY
Summary
Dynamic and customer-focused Member Service Representative with a proven track record of delivering exceptional support and solutions to credit union members. Adept at troubleshooting challenges, providing personalized assistance, and ensuring seamless customer service experiences. Aiming to leverage my knowledge to successfully fill the Head Teller position with The Summit Federal Credit Union.
Overview
5
5
years of professional experience
Work History
Member Service Center Representative
The Summit Federal Credit Union
06.2024 - Current
- Handled high-volume inbound calls, providing exceptional customer service to credit union members.
- Assisted members with account inquiries, transactions, and resolving issues promptly and efficiently.
- Achieved and exceeded performance metrics, including schedule adherence, after call work, and adding contact events.
Universal Branch Associate
Wings Credit Union
03.2019 - 03.2024
- Facilitated cash procurement, reconciliation, and resolution of techinical issues related to branch's XTM machines and TCR, maintaining close collaboration with the help desk and the ATM department to ensure operational efficiency and seamless customer service experiences.
- Proactively promoted and cross sold products and services tailored to meet the needs of the member; while exceeding assigned goals for installment loans, credit cards, home equites, new membership, checking accounts, and member satisfaction.
- Conducted thorough quarterly audits to maintain financial integrity and identify discrepancies.
- Provided ongoing support and mentorship for new hires, fostering a collaborative and knowledgeable team environment.
Education
Huron High School
New Boston, MI05.2018
Skills
- Proficient in fostering positive and effective interpersonal relationships with credit union members and team members in person, via email, and over the phone
- Demonstrates an in-depth knowledge of banking, regulations, and industry standards
- Exhibits advanced computer literacy, proficient in utilizing various software applications and platforms
- Capable to effectively managing multiple tasks simultaneously, maintaining organization and productivity under pressure
- Adept at identifying and resolving discrepancies and operational issues promptly
- Skilled in streamlining branch operations, optimizing workflows, and implementing best practices to enhance productivity
Timeline
Member Service Center Representative
The Summit Federal Credit Union
06.2024 - Current
Universal Branch Associate
Wings Credit Union
03.2019 - 03.2024
Huron High School
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