Marquia Tigner
Birmingham,AL
Summary
Professional with a strong background in claims management, ready to make a significant impact.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Customer Service/ Claims Representative
Blue Cross Blue Shield of Alabama
12.2022 - 02.2025
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
- Utilized CRM software to track customer interactions, update account information, and document case details
- Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Customer Care Representative
Dish Network
11.2022 - 01.2023
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Oversee a team of customer service representatives and ensure they meet monthly quotas
- Follow communication guidelines, policies and procedures
- Upgrade and cancel customer accounts by customer request
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Sales Representative
AT&T
09.2017 - 11.2022
- Offer internet, cell phone service, and cable TV to new and existing customer's
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Politely answer inbound calls and respond to customer inquiries in a timely manner
- Generate customer interest in the company's products or services
- Provide personalized customer service by responding to the needs of customers
- Document and report on customer feedback to improve the customer experience
- Manage and update customer databases with notes for each customer
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Master Of Criminal Justice -
Lawson State Community College
Birmingham, ALHigh School Diploma -
Jackson Olin high school
Birmingham, AL05.2008
Skills
- Customer service
- Medical Office Experience
- Phone Etiquette
- 10 Key Data Entry
- Pricing
- Multi-line Phone Systems
- Order Entry
- Medical Records
- Medical Billing
- Accounting
- Data collection
- Microsoft Outlook
- Typing
- Databases
- Insurance Verification
- Data Entry
- Sales
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Customer Service/ Claims Representative
Blue Cross Blue Shield of Alabama
12.2022 - 02.2025
Customer Care Representative
Dish Network
11.2022 - 01.2023
Sales Representative
AT&T
09.2017 - 11.2022
High School Diploma -
Jackson Olin high school
Master Of Criminal Justice -
Lawson State Community College