Marquios Olsen
Spokane,WA
Summary
Proven leader in fast-paced environments, adept at teamwork and critical thinking. At Horizon Air, enhanced passenger experience and safety compliance, while at Triple 5 Construction, boosted client satisfaction through innovative roofing solutions. Skilled in multitasking and communication, consistently delivering positive results.
Overview
6
6
years of professional experience
Work History
Ground Service Agent
Horizon Air
09.2018 - Current
- Aided passengers with special needs or disabilities, ensuring a comfortable and positive travel experience for all customers.
- Facilitated seamless communication between ground service agents and flight crews by relaying pertinent information in a timely manner.
- Maintained strict adherence to safety regulations while operating ground support equipment such as tugs, belt loaders, and pushback tractors.
- Supported aircraft maintenance teams by providing necessary equipment and resources for on-time repairs or inspections.
- Provided exceptional customer service during boarding and deplaning processes, guiding passengers to their respective seats or gates.
Roofing Supervisor
Triple 5 Construction
05.2021 - 07.2024
- Developed customized training programs for new hires, improving skillsets and reducing onboarding time.
- Maintained strong relationships with subcontractors that led to successful collaborations on various projects.
- Increased client satisfaction with thorough inspections and timely communication of project updates.
- Offered creative solutions for complex roofing issues that ensured optimal efficiency during projects.
Education
High-school Diploma -
05.2013
Skills
- Teamwork and Collaboration
- Time Management
- Multitasking
- Excellent Communication
- Critical Thinking
Timeline
Roofing Supervisor - Triple 5 Construction
05.2021 - 07.2024
Ground Service Agent - Horizon Air
09.2018 - Current
Gonzaga Prep - High-school Diploma,
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