Marquis Anthony
Hillside
Summary
Dynamic Lead Technician with extensive experience at Safelite Auto Glass, excelling in diagnostic testing and mechanical troubleshooting. Proven track record of enhancing service quality and customer satisfaction through effective mentorship and process improvements. Committed to safety compliance and operational efficiency, driving team success and fostering strong customer relationships.
Overview
21
21
years of professional experience
Work History
Lead Technician
Safelite Auto Glass
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Provided mentorship to enhance customer service skills of junior technicians.
- Diagnosed and resolved complex glass repair issues, enhancing service quality and customer satisfaction.
- Implemented process improvements that reduced turnaround times for vehicle repairs.
- Managed inventory levels, ensuring availability of necessary tools and materials for timely service delivery.
Master Technician
Safelite Auto Glass
03.2005 - Current
- Diagnosed and repaired various auto glass issues, ensuring vehicle safety and compliance with industry standards.
- Executed precise installation of windshields, side windows, and back glass using advanced adhesive technology.
- Trained junior technicians on best practices for auto glass repair and installation procedures.
- Collaborated with team members to streamline workflow processes, enhancing overall operational efficiency.
- Utilized diagnostic equipment to identify root causes of auto glass failures and recommend solutions.
- Maintained up-to-date knowledge of industry trends and advancements in auto glass technology and materials.
- Oversaw inventory management for tools and replacement parts, ensuring availability for timely service delivery.
- Developed safety protocols to minimize risks during installations and repairs, contributing to a safer work environment.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
Education
High School Diploma - Business
Union High School
Union, NJ06.1999
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Mechanical troubleshooting
- System testing
Timeline
Lead Technician
Safelite Auto Glass
04.2024 - Current
Master Technician
Safelite Auto Glass
03.2005 - Current
High School Diploma - Business
Union High School