Marquis Brown
Lynchburg,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Area Supervisor
Papa John’s Wfl
03.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
District Manager • Unit Manager
Waffle House
09.2020 - 12.2022
- Supervised Five locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Sales Associate
National Car Rental
03.2019 - 09.2020
- Organized lot to maintain visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales
- Rotated stock and restocked to maintain product availability and store appearance.
Manager
Matrix Best Vapes
09.2017 - 03.2019
- In all locations I created a positive work environment that exponentially promoted the growth in all areas of business
- From staffing, profit margins, new and old customer generation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Waffle House University Norfolk State University, County High School
Norcross Ga Amherst Va Norfolk VaSkills
- Budget Planning
- Staffing
- Planning
- Getting The job done
- Smiles
- Communication
- Merchandise Quality Assurance
- Constructive Feedback
- Risk Analysis
- Critical Thinking
- Customer Loyalty
- Reporting Skill
- Rewards Programs
- Job Assignments
- Plan Sales
- Superior Work Ethic
- Program Leadership
- Manage Employees
- Calendar and Scheduling Software
- Staff Coaching and Training
- Delegation and Supervision
- Problem Anticipation and Resolution
- Production Management
- Equipment Efficiency
- Analyzing Profitability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Area Supervisor
Papa John’s Wfl
03.2023 - Current
District Manager • Unit Manager
Waffle House
09.2020 - 12.2022
Sales Associate
National Car Rental
03.2019 - 09.2020
Manager
Matrix Best Vapes
09.2017 - 03.2019
Waffle House University Norfolk State University, County High School
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