Michelle Zayas

• Supervised daily operations to ensure compliance with safety standards and company policies.
• Trained and mentored new staff on operational procedures and best practices.
• Implemented process improvements that enhanced team productivity and efficiency.
• Coordinated inventory management, optimizing stock levels and reducing waste.
• Analyzed performance metrics to identify areas for operational enhancement.
• Fostered a culture of continuous improvement through regular feedback sessions and team meetings.
• Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
• Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
• Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Planned sequence of operations and established schedule.
• Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
• Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
• Tracked hours and inventory usage, and prepared associated reports.

Established clear objectives for each reporting period that aligned with company-wide goals.

Open and close store. Review cash office and ensure that the deposit is correct and is put in deposit bags and put in safe.

Maintain scheduled hours for employees to avoid overages on worked scheduled hours.

Maintain work schedule hours as forecasted for the week. Maintain Stockroom hours as forecasted per schedule hours for the week.

Make sure all SPS hours are fulfilled for the week and do not go over schedule work hours.

Fill in any customer service complaints any cashier problems any stocking problems when manager is unavailable to do so.

Schedule Stockroom employees for truck deliveries.

• I currently was hired as a retail associate, I was quickly promoted to woman’s coordinator. Then I was promoted to front end Coordinator and this is the position I currently hold. I manage all front end activities along with all cashiers and I also make the front end has a supplies and cashiers have all supplies needed to preform there jobs.I also answer all questions and concerns the customers might have. I supervise all returns and refunds.

• Go to residents home clean there homes , bathrooms , kitchen, bedrooms and living areas. Some residents would request laundry along with there home cleaning. Some residents would request a deep cleaning that would include scrubbing floors , walls and cleaning windows and light fixtures.

• Responsibilities
• Clean main lobby . clean all empty apartments.
• Keep hallways , and elevators , stair wells , all dwellings clean at all times. Take trash out , help other employees finish task. Help.other employees from other buildings finish there work. At time I was appointed as superior when owners woiluld come down to visit or for tours.
• Accomplishments
• I would accomplish all my work in 4 hr 's .
• Offers help to my co - workers.
• Keep a positive mind set.
• Keep every area clean and spot less.
• Skills Used
• Use of a buffer
• Trash compactor
• Time manager

• Responsibilities
• Open nad closing of store , recipient of merchandise. Stock and organization of store. Provide customers with a respectful treatment of customer service. Keep all accounting paper work up to date. Keep track of all deposits and cash flow amount in an up to date manner. Make store orders , and fulfill all daily task given to store. Submit all time card for employees and stay on budget.
• Accomplishments
• Taking various traning for the compay . Making my store clean and looking in a proper manner for customers to be able to enjoy there shoping experience.
• Skills Used
• Helping my customers and assisting them with there needs is always a plus.

• Responsibilities
• Clean store and merchandise.... Call customers with a curtsey call when payments were late. Look threw customer accounts. Offer current customers more merchandise to keep them as customers. Deliver merchandise , pick up merchandise. Receive merchandise and submit codes into our system.
• Accomplishments
• Keep everything cleaned. Help customer's with accounts.
• Skills Used
• Customer service . , accounting , organization , filling.

• Responsibilities
• Call open accounts and collect on delinquent accounts
• Accomplishments
• Work hard... Be reliable follow script

• Responsibilities
• Call customers with open non - paid accounts. Trace package , provide proof of delivery and obtain payment to close out account.
• Accomplishments
• Collected a numerous amount of open accounts and resolved them made them paid and closed out
• Skills Used
• Positive , team player , determined and hard working