Marquis East
Arlington,TX
Summary
Dynamic professional with extensive leadership experience, excelling in team development and process improvement. Proven track record in training associates and enhancing operational efficiency. Strong analytical skills complemented by exceptional customer service abilities, driving positive outcomes and fostering collaboration within diverse teams. Committed to delivering excellence to the customer in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Inventory Associate
CarMax
07.2022 - Current
- Oversaw daily operations throughout the inventory department and worked with team to ensure proper adjustments were made to maintain department efficiency
- Trained and mentored all new associates on inventory processes and procedures
- Supervised inventory to ensure needed equipment is always stocked and area is maintained
- Implemented process improvements that streamlined standard of work with day-to-day operations
- Analyzed reporting systems and collaborated with team to create positive outcomes
Level 6 Restaurant Associate
In N Out Burger
07.2019 - 09.2022
- Provided exceptional customer service by efficiently taking orders and creating positive customer interactions
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new associates on operational procedures and food safety protocols.
- Operated kitchen equipment to prepare food items according to company standards
- Supervised stand as highest ranking level at times to ensure orders were quality and delivered to customer in timely fashion
Assistant Manager
Macy's
05.2017 - 06.2019
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Coordinated employee schedules to optimize staffing coverage at peak business moments
- Trained all new associates on sales techniques and product knowledge to improve team performance.
- Top seller of Macy's store initiatives such as Macy's credit card throughout duration of time
- Analyzed sales data to identify trends and recommend adjustments in select departments to create positive outcomes
- Started as sales associate and worked my way up to assistant manager
Cook
Delaware North
08.2015 - 05.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with food inquiries and service requests, enhancing their overall satisfaction
- Collaborated with team members to prepare customer orders in a timely fashion
- Prepared and cooked menu items in accordance with quality standards.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure safety compliance.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05.2019
High School Diploma -
Southwest High School
Fort Worth2017
Skills
- Team Development
- Process improvement
- Team Leadership
- Customer service
- Scheduling coordination
- Data analysis
- Communication skills
- Time management
- Teamwork and collaboration
Timeline
Lead Inventory Associate
CarMax
07.2022 - Current
Level 6 Restaurant Associate
In N Out Burger
07.2019 - 09.2022
Assistant Manager
Macy's
05.2017 - 06.2019
Cook
Delaware North
08.2015 - 05.2017
High School Diploma -
Southwest High School
Associate of Arts -
Tarrant County College