MARQUIS HUNT
Medford
Summary
Proven leader with a robust background in project and program management, leveraging several years of experience to drive successful outcomes. Adept at orchestrating complex initiatives with precision, I bring a steadfast commitment to excellence grounded in a Computer Science degree.
Overview
12
12
years of professional experience
Work History
IMPLEMENTATION MANAGER
Planned Parenthood
06.2023 - 12.2023
- Orchestrated the Epic journey at Planned Parenthood in Southwest Oregon, steering the ship from planning to optimization with a focus on transforming healthcare delivery
- Crafted a collaborative environment, uniting clinical teams, IT wizards, and executives to define a vision for Epic implementation that aligned seamlessly with the organization's mission
- Led the charge in change control, turning challenges into opportunities, and kept stakeholders in the loop through a symphony of effective communication
- Led the charge in change control, turning challenges into opportunities, and kept stakeholders in the loop through a symphony of effective communication
- Served as the epic storyteller, translating Planned Parenthood's narrative into the language of Epic Software, fostering a dialogue that enriched both parties
- Unleashed a cross-functional dance, where clinical and administrative teams partnered to extract the full potential of Epic functionalities, orchestrating a seamless symphony of patient care and operational brilliance
- Pioneered training initiatives that transcended the mundane, turning Epic novices into proficient navigators of our tailored healthcare technology landscape.
PROJECT MANAGER/SCRUM MASTER
Medasource
11.2021 - 01.2023
- Establish and maintain positive relationships with client representatives and serves as liaison to ensure that all targets and requirements are met, and optimal communication is maintained, as well as collaborate with and support Client Services on opportunities to upsell
- Manage multiple, concurrent projects (typically strategic accounts) using formal project planning techniques and project software programs such as Microsoft Project
- Ensure that necessary project resources are well coordinated, and any resource conflicts are resolved timelyDelegate work assignments to on-site and remote project team members, while monitoring and adjusting workload as necessary
- Lead productive collaborations with project team, client representatives and/or vendor representatives and facilitate meetings discussions as needed throughout each project phase, including but not limited to process review, design approval, build, testing, go-live and post go-live
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Developed use cases, workflow diagrams, user stories, acceptance criteria and sequence diagrams to clearly communicate system requirements to business and technical stakeholders
- Provide project updates on a consistent basis to various stakeholders about adjustments, and progress
- Elicited business requirements and translated them into clear functional and technical specifications
- Coordinated multiple Agile and Waterfall projects to ensure tasks and deliverables are completed on time and within budget to meet programs and client’s objective
- Reviewed Ideation & discovery requests
- Conducted interviews, surveys, client visits, focus groups, workshops and JAD sessions to gather requirements to understand current and desired functionalities.
PROJECT MANAGER/SCRUM MASTER, Dynamic Consultant
03.2018 - 11.2021
- Collaborated and communicated with team to foster a transparent and communicative environment where we follow Software development life cycle (SDLC), CI & CD
- Engaged and Coached product teams to help them recognize the effectiveness of self-organization and continuous improvement with less distraction
- Built a safe and trusting environment where problems can be raised without fear of blame, retribution, or being judged
- Actively worked with the team to remove impediments, periodically reported team metrics, successes, improvements, challenges, and opportunities to engineering leadership
- Worked closely with Product Owners to properly scope and planed current and future work
- Facilitating Daily Scrum, Sprint Review & Retrospective
- Facilitating issues resolution, Sprint Planning, Release Planning, and Product Planning
- Developing and delivering change management strategies to minimize impact where necessary
- Identifying and driving process improvement by diagnosing issues and implementing solutions
- Using agile tools (JIRA, Confluence) for Work Item Management, Team Performance, & Reporting
- Made proactive usage of Agile methodology and Agile Frameworks: Scrum, Kanban, XP, SAFe
- Maintaining Teamwork & Collaboration within and across Teams and contributing towards Agile Adoption and Optimize trade-offs between quality
- Mentoring individual Scrum Masters within the group throughout the entire employment lifecycle including (but not limited to) responsibility for recruitment (attracting best/top talent), performance tracking, training, and retention of team members
- Demonstrating excellent change agent skills utilizing a management style that mentors/coaches team members and colleagues to inspire their best performance which encourages consistency, fairness and transparency
- Ensuring projects are sufficiently resourced for the defined scope of work and are delivered on schedule and within budget
- Monitoring project milestones and takes proactive steps to mitigate risk
- Overseeing multiple projects and coordinates across other Agile teams for complex projects
- Guiding my teams in the implementation of quality standards and recommending changes to improve the Agile process.
DIRECTOR OF FRONT OFFICE OPERATIONS/SME
Davidson Hotels & Resorts
12.2016 - 03.2018
- Provided leadership and hands-on training to employees, focusing on conveying department objectives & policies and significance of customer satisfaction
- Reviewed, selected, and implemented all department Standards of Operations training and initiatives
- Maximized occupancy and rates by coordinating daily with revenue and sales teams
- Configured software updates on Opera to include digital phone directory, virtual floor plan, and room features which facilitated operator use & access to information
- Select Achievements:
- Achieved highest company Brand Standard Audit score 93% to date
- Achieved 133% employee satisfaction by conceptualizing and initiating new customer service techniques
- Achieved highest GSS score 83% for hotel to-date.
Program Coordinator
Marriott Vacations Worldwide
02.2012 - 12.2016
- Designed and executed engaging programs at Davidson Pivot, transforming ordinary moments into exceptional experiences that resonate with guests. Functioned as the orchestrator of memorable events, ensuring a seamless blend of creativity and professionalism.
- Cultivated a collaborative atmosphere within the team, inspiring a shared commitment to crafting guest experiences that surpass typical expectations.
- Managed intricate program details, ensuring the smooth execution of plans. Acted as the coordinator and conductor, orchestrating a symphony of elements to create cohesive and impactful events.
- Fostered open communication with internal teams and external partners to harmonize ideas and ensure a unified vision. Spearheaded collaborations resembling a well-coordinated ensemble producing harmonious outcomes.
- Collaborated closely with stakeholders to discern guest preferences, akin to customizing a menu tailored to individual tastes, thereby elevating the overall guest experience.
Education
Bachelor of Science - Computer Science
Arizona State University
Phoenix, AZ12.2018
Associate of Arts - Communication
Los Medanos College
06.2012
Timeline
IMPLEMENTATION MANAGER
Planned Parenthood
06.2023 - 12.2023
PROJECT MANAGER/SCRUM MASTER
Medasource
11.2021 - 01.2023
PROJECT MANAGER/SCRUM MASTER, Dynamic Consultant
03.2018 - 11.2021
DIRECTOR OF FRONT OFFICE OPERATIONS/SME
Davidson Hotels & Resorts
12.2016 - 03.2018
Program Coordinator
Marriott Vacations Worldwide
02.2012 - 12.2016
Bachelor of Science - Computer Science
Arizona State University
Associate of Arts - Communication
Los Medanos College
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