Summary
Overview
Work History
Education
Skills
Timeline
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Marquis Hunt

San Diego,CA

Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Overview

13
13
years of professional experience

Work History

Task Force

Dynamic Consulting Group
03.2021 - Current
  • Established strong relationships with stakeholders to ensure alignment of objectives and priorities.
  • Enhanced team performance by implementing strategic planning and goal-setting initiatives.
  • Contributed significantly towards business growth by driving key projects from inception through execution.
  • Implemented quality control measures to maintain high standards in task force operations and outputs.

Front Desk Manager

Davidson Pivot
07.2019 - 04.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.

Operations Manager

Marriott & Co.
04.2014 - 12.2019
  • Administered budgeting, financial operations and payroll activities to effective business accounting.
  • Generated comprehensive reports regarding incidents, events, and important business matters.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.

Call Center Customer Service Specialist

Bank of the West
10.2013 - 07.2014
  • Promoted customer loyalty by delivering exceptional service to handle questions, complaints and account issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.

Customer Service Associate

Wells Fargo & Company
02.2011 - 10.2013
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Managed customer relations and customer service through daily communication and interaction.

Education

Bachelor of Arts - Communication Studies

Concordia University
Portland, OR
2018

Skills

  • Performance evaluations
  • Strategic planning
  • Budgeting
  • Employee relations
  • Data analysis
  • Operations Management

Timeline

Task Force

Dynamic Consulting Group
03.2021 - Current

Front Desk Manager

Davidson Pivot
07.2019 - 04.2021

Operations Manager

Marriott & Co.
04.2014 - 12.2019

Call Center Customer Service Specialist

Bank of the West
10.2013 - 07.2014

Customer Service Associate

Wells Fargo & Company
02.2011 - 10.2013

Bachelor of Arts - Communication Studies

Concordia University

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Marquis Hunt