Marquis Hunt
Memphis,TN
Summary
Dynamic Service Manager with a proven track record at Tire Choice, excelling in team leadership and customer service management. Enhanced operational efficiency through effective problem-solving and employee training, resulting in increased customer satisfaction and repeat business. Skilled in conflict resolution and inventory control, fostering a positive work environment and driving revenue growth.
Overview
8
8
years of professional experience
Work History
Service Manager
Tire Choice
Memphis, TN
06.2024 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Manager
Firestone Auto Care
Memphis, TN
03.2020 - 04.2024
- Led service team to achieve high customer satisfaction ratings through effective communication and problem-solving.
- Developed training programs for new technicians, enhancing skills and operational efficiency.
- Streamlined service processes, reducing turnaround time and improving workflow management.
- Implemented inventory control measures, ensuring optimal stock levels and reducing waste.
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
- Oversaw daily operations, ensuring adherence to safety standards and company policies.
- Mentored junior staff in technical skills and customer service best practices, fostering team development.
- Coordinated with vendors to source quality parts and services, optimizing cost-effectiveness for the shop.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Assistant Manager
Valvoline Instant Oil
Memphis, TN
02.2018 - 02.2020
- Assisted in managing daily operations, ensuring efficiency and adherence to company standards.
- Trained and mentored team members on customer service protocols and product knowledge.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Analyzed customer feedback to enhance service delivery and improve satisfaction rates.
- Coordinated scheduling for staff, optimizing labor resources during peak hours.
- Developed training materials to support employee onboarding and ongoing development initiatives.
- Supported management in executing promotional campaigns to drive sales growth and customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Hillcrest High
Memphis, TNSkills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Employee training and development
Customer service management
Time management
Conflict resolution
Goal oriented
Timeline
Service Manager
Tire Choice
06.2024 - Current
Service Manager
Firestone Auto Care
03.2020 - 04.2024
Assistant Manager
Valvoline Instant Oil
02.2018 - 02.2020
High School Diploma -
Hillcrest High