MARQUIS JENKINS

Deliver high-touch concierge services within luxury residential

environments

•

Serve as first point of contact for residents and prospective clients

Coordinate vendors, amenities, and resident services•

Support leasing tours and follow-ups to drive occupancy•

Maintain strong resident relationships and satisfaction•

Resolve issues quickly and professionally•

• Managed mortgage pipelines, compliance documentation, and borrower communication from application to close.
• Improved lead response strategy and coached junior team members on customer interactions and workflow discipline.
• Coordinated with underwriting to structure solutions that balanced customer needs and internal guidelines.

• Oversaw a large B2B customer base with emphasis on retention, account activity, and dependable service.
• Built CRM standards and reporting that reduced missed follow-ups and improved team accountability.
• Worked across sales and operations to improve fulfillment, repeat business, and customer experience.

• Handled the full loan lifecycle for conventional, FHA, and VA products while maintaining strong borrower satisfaction.
• Reduced documentation delays and supported improvements to the online customer journey.

• Used consultative communication to match customers with solutions and consistently surpassed performance goals.

• Resolved high-volume claims with empathy, accuracy, and strong documentation control.

• Earlier experience includes reimbursement support, claims research, and service-oriented process coordination.