Jarel Phifer
Brooklyn
Summary
Experienced residential operations professional with over 12 years in luxury and multifamily properties. Demonstrated expertise in resident relations, building operations, vendor coordination, and administrative support. Committed to enhancing property management processes and fostering strong community relationships. Seeking to contribute frontline experience to an Assistant Property Manager role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
Rose Associates
BROOKLYN
05.2026 - Current
- Greeted and assisted residents with inquiries and service requests.
- Collaborated with maintenance staff to address resident issues promptly.
- Handled emergency situations by following established procedures effectively.
- Implemented security protocols to ensure resident safety and comfort.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Concierge
PBS facility service
BROOKLYN
08.2016 - 11.2025
- Worked directly alongside Property Managers and Assistant Property Managers to support daily building operations.
- Acted as the primary point of contact for residents, guests, vendors, and contractors.
- Coordinated resident requests and facilitated communication between residents and management.
- Assisted with vendor scheduling, contractor access, deliveries, and operational logistics.
- Maintained detailed incident reports and building records.
- Supported resident retention efforts by providing exceptional customer service.
- Assisted management with enforcing building policies and resolving resident concerns.
- Developed strong relationships with residents, ownership representatives, and building personnel.
Education
High School Diploma -
Clara Barton Hs
Brooklyn, NY06-2010
Skills
- Customer Service Excellence
- Building Access & Security
- Work Order Coordination
- Vendor Management
- Contractor Coordination
- Property Management Support
- Building Inspections
- Resident Retention
- Administrative Support
- Team Collaboration
- Conflict Resolution
- Incident Reporting
Certification
- FH 110 - Federal Fair Housing Compliance for Maintenance
Timeline
Concierge
Rose Associates
05.2026 - Current
Concierge
PBS facility service
08.2016 - 11.2025
High School Diploma -
Clara Barton Hs