Marquis Lewis
Newark,NJ
Summary
Motivated professional experienced in customer service and multitasking. Delivered positive and memorable experiences through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on leveraging quick learning abilities and effective independent work to contribute to team success.
Overview
16
16
years of professional experience
Work History
Hudson group
Supervisor's Title
Newark
02.2023 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Shift Leader/Retail Assistant Manager
Javamoon
Newark, Nj
10.2010 - 01.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised Javamoon café shifts and assigned front counter tasks.
- Trained baristas on drink recipes, service steps, and opening duties.
- Managed cash drawer counts, register closeout, and shift paperwork.
- Coordinated opening and closing routines with team members.
- Communicated daily priorities with managers and shift staff.
- Monitored espresso station, pastry case, and coffee bar cleanliness.
- Resolved customer complaints promptly and professionally.
- Resolved guest concerns using calm, friendly service standards.
Education
Malcolm X Shabazz High School
Newark, NjSkills
- POS systems
- Cash handling
- Register closeout
- Opening procedures
- Closing procedures
- Team leadership
- Problem solving
- Conflict resolution
References
References available upon request.
Timeline
Hudson group
Supervisor's Title
02.2023 - Current
Shift Leader/Retail Assistant Manager
Javamoon
10.2010 - 01.2023
Malcolm X Shabazz High School