MARQUIS O'NEAL
Upper Marlboro,MD
Summary
CompTIA Security+ certified IT professional with a Business Administration degree and a minor in Information Science. Strong background in providing frontline technical support, troubleshooting diverse hardware and software challenges, and maintaining accurate documentation to streamline technology use and enhance user satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Assistant (Volunteer)
Revolution Church
01.2021 - Current
- Provided technical support during church services.
- Diagnosed and resolved hardware and software issues.
- Configured and maintained computers, projectors, displays, and multimedia equipment.
- Maintained documentation and ensured technology readiness.
Student Help Desk Assistant
State University of New York at Oswego
08.2023 - 12.2025
- Delivered frontline technical support to students facing hardware, software, and connectivity issues, ensuring timely resolution.
- Diagnosed and resolved device and application problems, enhancing overall user experience.
- Guided students in using Microsoft Office applications and university technology resources to improve their academic performance.
- Documented support requests and maintained accurate records.
Education
Bachelor of Science - Business Administration, Information Science
State University of New York At Oswego
Oswego, NY12-2025
Skills
- User Support
- Remote Support
- Incident Tracking
- Windows 10/11
- Microsoft Office 365
- Microsoft Word
- Excel
- Outlook
- Teams
- PowerPoint
- SharePoint
- Basic Networking
- Network Connectivity
- IP Address Management
- Security Awareness
- Hardware troubleshooting
- Cross-Platform Support
Certification
- CompTIA Security+ (SY0-701)
- Microsoft Office Specialist: Word
- Microsoft Office Specialist: Excel
Timeline
Student Help Desk Assistant
State University of New York at Oswego
08.2023 - 12.2025
Help Desk Assistant (Volunteer)
Revolution Church
01.2021 - Current
Bachelor of Science - Business Administration, Information Science
State University of New York At Oswego