Marquis Porter
Gallatin,TN
Summary
Dynamic Acquisition Specialist with proven success at Rebuilt Realty, excelling in due diligence execution and problem-solving. Skilled in building rapport with clients and achieving sales goals through effective lead nurturing. Recognized for enhancing operational efficiency and fostering positive relationships, driving significant improvements in property transactions.
Overview
19
19
years of professional experience
Work History
Acquisition Specialist
Rebuilt Realty
03.2022 - 08.2025
- Leads engaging interactions with prospective sellers
- Coordinates sale plans with investors to purchase properties in multiple markets
- Builds rapport with sellers and buyers
- Researches and evaluates property data from multiple sources
- Ensures timely completion of monthly sales goals
- Follow up and nurture all leads
- Navigates different prospective seller styles and encourages sellers to converse about their short term and/or long term goals with properties
- Directly broaches challenging topics including motivation to sell and price expectations
Quality Assurance Manager
MAP Communications
06.2016 - 03.2022
- Led quality assurance initiatives, ensuring compliance with industry standards and regulations.
- Coach Specialists after positive and difficult interactions to ensure confidence for the next task.
- Works directly with underperforming Specialists to provide advanced methods to increase their performance.
- Provides feedback to mangers regarding areas for improvement and recommended educational opportunities for staff. May provide feedback directly to staff as required.
- Ensures timely completion of weekly/monthly evaluation goals and coaching to team.
- Recommends policy, procedure changes, and/or quality process updates based on quality monitoring trends.
- Consults with senior peers and/or management on non-complex projects to learn through experience.
Intake Specialist
Legal Intake Professionals
07.2014 - 06.2016
- Conducted comprehensive client assessments to determine eligibility for services and support.
- Coordinated intake processes, ensuring timely documentation and accurate data entry into management systems.
- Streamlined workflow by developing standardized protocols for information gathering and client interactions.
- Trained new team members on intake procedures and best practices to enhance service delivery.
Customer Service Manager
Sport Seasons
08.2009 - 07.2014
- Led customer service team to enhance operational efficiency and improve response times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted performance evaluations, providing constructive feedback to enhance team member capabilities.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Academy Sports Outdoors
10.2006 - 08.2009
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Leveraged point-of-sale systems to process transactions efficiently and maintain accurate records.
- Trained new sales associates on product knowledge and customer service best practices.
- Collaborated with team members to develop promotional strategies that increased store visibility.
- Analyzed sales trends to provide insights for inventory selection and merchandising efforts.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
Education
No Degree - Business
Tennessee State University
Nashville, TNHunters Lane High School
Nashville, TN Skills
- Due diligence execution
- Documentation skills
- Problem-solving
- Multitasking
Timeline
Acquisition Specialist
Rebuilt Realty
03.2022 - 08.2025
Quality Assurance Manager
MAP Communications
06.2016 - 03.2022
Intake Specialist
Legal Intake Professionals
07.2014 - 06.2016
Customer Service Manager
Sport Seasons
08.2009 - 07.2014
Sales Associate
Academy Sports Outdoors
10.2006 - 08.2009
No Degree - Business
Tennessee State University
Hunters Lane High School
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