Marquis Yomas
IT Customer Operations
Rochester,NY
Summary
Talented professional with expert sales and multiple talents. Composed persona known for having excellent drive. Insightful Tech with 7+ years of customer service experience,7 year experience working with Tech, 3year working with flooring/carpentry, 8year experience in Merchandising/fixture install. I always work with customer satisfaction in mind I have experience working with tech from Imaging, Desktop Deployment, Windows Deployment, Cat 5 cable runs, server replacements, data centers, computer stores, tv repair + replacements, network racks, POS swaps etc. and working on coding right now to maximize my abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
It Customer Operations
L3Harris Technologies, Inc.
Rochester, NY
11.2021 - Current
- Transformed strategy into standard practice with measurable KPIs.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Performed business analysis and provided guidance on best practices and various approaches.
- Maintained cleanliness and organization of Lab workspace, working closely with employees to systemize tasks.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Managed Four team members across 1 department, resulting in approximate increase in annual revenue.
Freelance Contractor
Self Employed
Rochester, NY
01.2014 - Current
- Supervised labor, materials and equipment for large commercial projects with budgets in excess of $1000.
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
Windows Administrator \ Deployment
Peak Systems
Rochester, NY
01.2018 - 04.2021
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Contributed to development, administration and testing of disaster recovery plans.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Education
GED -
Oaces
Rochester, NY 10.2015 - 12.2015
Skills
Scheduling
undefinedCertification
Crash Course on Python
Timeline
Crash Course on Python
04-2022
It Customer Operations
L3Harris Technologies, Inc.
11.2021 - Current
Windows Administrator \ Deployment
Peak Systems
01.2018 - 04.2021
GED -
Oaces
10.2015 - 12.2015
Freelance Contractor
Self Employed
01.2014 - Current
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