Marquis Yomas
IT Customer Operations
Rochester,NY
Summary
Talented professional with expert sales and multiple talents. Composed persona known for having excellent drive. Insightful Tech with 7+ years of customer service experience,7 year experience working with Tech, 3year working with flooring/carpentry, 8year experience in Merchandising/fixture install. I always work with customer satisfaction in mind I have experience working with tech from Imaging, Desktop Deployment, Windows Deployment, Cat 5 cable runs, server replacements, data centers, computer stores, tv repair + replacements, network racks, POS swaps etc. and working on coding right now to maximize my abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
It Customer Operations
L3Harris Technologies, Inc.
Rochester, NY
11.2021 - Current
- Transformed strategy into standard practice with measurable KPIs.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Performed business analysis and provided guidance on best practices and various approaches.
- Maintained cleanliness and organization of Lab workspace, working closely with employees to systemize tasks.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Managed Four team members across 1 department, resulting in approximate increase in annual revenue.
Freelance Contractor
Self Employed
Rochester, NY
01.2014 - Current
- Supervised labor, materials and equipment for large commercial projects with budgets in excess of $1000.
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
Windows Administrator \ Deployment
Peak Systems
Rochester, NY
01.2018 - 04.2021
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Contributed to development, administration and testing of disaster recovery plans.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Education
GED -
Oaces
Rochester, NY 10.2015 - 12.2015
Skills
Scheduling
Employee scheduling
Delegation
Inventory management
Effective leader
Staff training/development
Coaching and mentoring
Problem-Solving
Written Communication
Multitasking Abilities
Maintenance and Repair
MS Office
Analytical and Critical Thinking
Teamwork and Collaboration
Customer training
Cable management
Wiring schematics
Project coordination
Business Development
Strategic planning
Mathematical calculations
Creative merchandising
Help Desk Operations
Desktop Technical Support
Application installations
Helpdesk services
Data retention
Inventory control systems
Email account set up
Wireless Networking
Programming
Desktop and laptop installations
Computer imaging
PC refurbishment
Project Management
Certification
Crash Course on Python
Timeline
Crash Course on Python
04-2022
It Customer Operations
L3Harris Technologies, Inc.
11.2021 - Current
Windows Administrator \ Deployment
Peak Systems
01.2018 - 04.2021
GED -
Oaces
10.2015 - 12.2015
Freelance Contractor
Self Employed
01.2014 - Current