Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquise Evans

East Orange,NJ

Summary

Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.

Overview

8
8
years of professional experience

Work History

Branch Manager

JPMorgan Chase
Manhattan, NY
09.2021 - Current
  • Lead a branch team of seven employees, consistently achieving and exceeding annual sales and profitability targets by 35%.
  • Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer.
  • Promote a strong control environment to evaluate, manage, and conduct new and existing personal/business by adhering to risk/control expectations, procedures, and processes.
  • Maintain comprehensive knowledge of branch operations, ensuring compliance with federal regulations, and internal policies.

Customer Support Manager

Verisk Analytics Inc.
Jersey City, NJ
09.2018 - 09.2021
  • Provided technical assistance to customers when needed or referred them to appropriate personnel.
  • Monitored customer satisfaction levels through surveys and other methods of data collection.
  • Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
  • Coordinated with other departments to ensure timely resolution of complex customer inquiries.

Personal Banker

Wells Fargo
South Plainfield, NJ
09.2016 - 09.2018
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Education

Bachelor of Science - Publice Administration

Kean University
Union, NJ
05-2016

Skills

  • Market Expansion Proficiency
  • Skilled in Risk Mitigation Strategies
  • Cash Management Skills
  • Financial Account Analysis
  • Talent Utilization Strategy
  • Comprehensive Policy Analysis

Timeline

Branch Manager

JPMorgan Chase
09.2021 - Current

Customer Support Manager

Verisk Analytics Inc.
09.2018 - 09.2021

Personal Banker

Wells Fargo
09.2016 - 09.2018

Bachelor of Science - Publice Administration

Kean University

Similar Profiles

CREATE PROFILE
Marquise Evans