Marquise Lofland
Baltimore,MD
Summary
Resourceful business professional offering expertise in problem-solving, data analysis, financial analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
Work History
Accountability Specialist
Volunteers Of America Chesapeake And Carolina's
07.2023 - Current
- Install GPS on resident monitor resident movements while on home confinement, social pass, treatment, employment, or other authorized community activities to ensure compliance with the Bureau of Prisons Community Re-entry guidelines
- Coordinates monitoring activities, document any violation, master tamper alarm, conduct investigation
- Followed all company policies and procedures to deliver quality work.
Mobility Driver
Infinity Transportation
03.2022 - Current
- Improved passenger satisfaction by providing timely and efficient transportation services.
- Ensured vehicle safety through regular maintenance checks and addressing issues promptly.
- Enhanced route efficiency by utilizing GPS technology and staying updated on traffic conditions.
- Maintained a clean and comfortable environment for passengers, ensuring a positive experience during transport.
Desktop Support Engineer
Experis
05.2020 - 02.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Documented and updated known fixes in knowledge base for future reference.
Education
Bachelor of Science - Sports Medicine
Towson University
Baltimore, MD05.2021
Associate of Science - Science
Baltimore City Community College
Baltimore, MD05.2020
Master of IT - Technology Education
Npower
05.2020
Skills
- Leadership
- Teamwork
- Decision making and problem solving
- Emergency Response
- Resource Allocation
- Customer Relations
- Quality Assurance
- Stress management
- Time management
- Punctuality
Timeline
Accountability Specialist
Volunteers Of America Chesapeake And Carolina's
07.2023 - Current
Mobility Driver
Infinity Transportation
03.2022 - Current
Desktop Support Engineer
Experis
05.2020 - 02.2022
Bachelor of Science - Sports Medicine
Towson University
Associate of Science - Science
Baltimore City Community College
Master of IT - Technology Education
Npower
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