TICHENNA TAYLOR
Baltimore,MD
Summary
To obtain a challenging position which will utilize my skills and provide an opportunity for professional advancement. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Accountability Specialist
Volunteers of America
06.2023 - Current
- Handle 70+ calls daily, with duties including signing up new residents and receiving data
- Install GPS devices on residents and monitor movement, home confinement, job, treatment site, etc
- Prepare weekly, monthly or other periodic schedules
- Maintain accurate monitoring inventory of GPS devices, records site visits, home confinement, telephone contacts, GPS tracking alerts and incidents and monitoring documentation weekly and ensure they are properly filed in the Secure-Manage (SM) under each resident log
- Maintain customer account information database.
Security Specialist
Volunteers of America
05.2021 - 06.2023
- Monitor the activities of residents and ensuring compliance with VOA policies, rules and regulations as well as the Federal Bureau of Prison Prohibit Act
- Attended staff meetings and other VOAC work-related meetings and functions
- Conducted regular and periodic resident counts and facility/perimeter rounds, as well as inspections including rooms, offices, and service areas
- Control contraband in facility through general observation, individual, room and property searches
- Complete resident intake procedures.
Security Specialist
Johns Hopkins Hospital
11.2014 - 03.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
Education
High School Diploma -
Baltimore Anitoch Diploma Plus High School
Baltimore, MD05.2014
Skills
- Communication
- Customer Service
- Data Analysis
- Adaptability
- HIPAA
- Microsoft Outlook
- Data Entry
- Customer Relations
- Problem-solving abilities
Timeline
Accountability Specialist
Volunteers of America
06.2023 - Current
Security Specialist
Volunteers of America
05.2021 - 06.2023
Security Specialist
Johns Hopkins Hospital
11.2014 - 03.2018
High School Diploma -
Baltimore Anitoch Diploma Plus High School
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