Ryan Saunders
Washington,NC
Summary
Certified Risk and Compliance Management Professional (CRCMP) with a proven track record of working in the financial services industry. Skilled in Management, Leadership, Risk Management, Business Process Improvement, and Financial Services. Strong finance professional with a Bachelor’s Degree from East Carolina University.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Business Accountability Specialist VP
Wells Fargo Bank, N.A.
Raleigh, NC
07.2021 - Current
- Facilitate Risk and Control Self-Assurance (RCSA) activities by aligning risk and controls to Consumer Lending processes. Ensured RCSA requirements were met in a timely manner by working closely with program and line of business leadership.
- Develop comprehensive executive reports encompassing various risk categories such as Inherent Risk Assessments, Control Effectiveness measurements, Residual Risks evaluation, Issues identification, Operational Risk Events analysis and tracking of Key Risk (KRIs) alongside other relevant risk data components.
- Collaborate with Risk Type Governance leaders to enhance their understanding of risk within their respective areas, including working closely with Consumer Lending line of business leadership in Home Lending, Auto, Credit Cards, Personal Lending, and Shared Services.
- Complete risk appetite reporting, communicate with leadership to understand if their risks are within appetite, and assist in the generation of action plans. Ensuring goals, progress and timing is measurable and actionable.
- Create and communicate confidential qualitative and quantitative Operational Risk Event (ORE) reporting for Consumer Lending.
- Transaction Processing and Execution (TPE) Risk Governance Leader for Consumer Lending. Ensure risk type questionnaires for new business initiatives are appropriately completed, and the applicability assessment is reflective of the business environment. Execute monthly monitoring of various risk measurement performances, communicating observations and actions needed by specific Consumer Lending Lines of Business.
Operational Risk Manager II VP
Wells Fargo Bank, N.A.
Raleigh, NC
06.2019 - 07.2021
- Lead a team in successful validation of a high priority items
- Provided guidance on alignment of controls to Self-Assurance Activities (SAA)
- Built, implemented, and monitored the SAA change process for Wells Fargo Auto
- Lead the SAA program management governance team in building, maintaining, modifying and communicating SAA review updates
- Facilitated meetings with cross functional teams
- Provided credible challenge and approvals on SAA test scripts
Operational Risk Manager, Enterprise Testing AVP
Wells Fargo Bank, N.A.
Greenville, NC
11.2016 - 06.2019
- Built, Implemented and Lead the state compliance testing program within Auto acting as a subject matter expert
- Completed proof of concept process testing
- Lead and Coach a team of Operational Risk Consultants
- Communicate and work with the line of business partners to resolve issues
- Guided and supported an Enterprise Global Services (EGS) India team
- Provide assistance to additional testing teams ensuring testing is completed accurately and on time
- Design departmental reviews while researching policies, laws, and regulations ensuring the company is performing within compliance
Operational Risk Consultant AVP
Wells Fargo Bank, N.A.
Greenville, NC
06.2014 - 11.2016
- Developed, analyzed, tested, reported, and provided training to fellow team members for the Wells Fargo Indirect and Direct Auto State Compliance risk program.
- Designed a new hire training guide for our testing team.
- Completed an SCRA audit collaborating with external auditors.
- Assisted fellow team members in their personal development by guiding them in testing steps, beginning to end, while providing feedback for growth. - Reviewed programs, processes, documentation, and files to ensure compliance.
- Completed RCSA testing, addressing key issues and trends. Summarized findings via written reports to leadership and recommended standards or procedural changes to improve processes and performance-Identified trends for potential risks and provide feedback on review results to all levels of internal and external business partners in an effort to improve policy and procedures.
Recreational Finance Collector III
Wells Fargo Bank, N.A.
Greenville, NC
11.2011 - 06.2014
- Collected on high-risk delinquent accounts managing a $180,000,000 sub-portfolio for Wells Fargo Recreational Collateral while maintained positive customer relations with borrowers and effectively solve problems in an effort to resolve account delinquency and prevent losses.
- Performed advance loss prevention activities, which supported the repossession of collateral.
- Served as a resource/subject matter expert and provided training to fellow team members.
Customer Service Representative & Team Lead
Wells Fargo Bank, N.A.
Greenville, NC
12.2008 - 11.2011
- Handled basic and advanced customer inquiries, while processing customer transactions.
- Monitored workloads of call center associates and ensured accuracy and timeliness of work.
- Supported 'Ask Me First Help Desk'; acted as an associate mentor by coaching Customer Service Representatives.
- Compiled standard and non-standard reports
- Made recommendations to processes, policies, and procedures to improve service and gain efficiencies.
Education
Geography
East Carolina University
Greenville, NC07-2007
Skills
- Leadership/Management
- Operational Risk
- Compliance Risk
- Risk Identification and Assessment
- Control Identification and Assessment
- Risk Type Trending and Reporting
- Quality Assurance
- Communication
- Data Analysis
- Root Cause Analysis
Certification
Certified Risk and Compliance Management Professional (CRCMP), April 15, 2019
Timeline
Lead Business Accountability Specialist VP
Wells Fargo Bank, N.A.
07.2021 - Current
Operational Risk Manager II VP
Wells Fargo Bank, N.A.
06.2019 - 07.2021
Operational Risk Manager, Enterprise Testing AVP
Wells Fargo Bank, N.A.
11.2016 - 06.2019
Operational Risk Consultant AVP
Wells Fargo Bank, N.A.
06.2014 - 11.2016
Recreational Finance Collector III
Wells Fargo Bank, N.A.
11.2011 - 06.2014
Customer Service Representative & Team Lead
Wells Fargo Bank, N.A.
12.2008 - 11.2011
Geography
East Carolina University
Certified Risk and Compliance Management Professional (CRCMP), April 15, 2019
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