Summary
Overview
Work History
Education
Skills
Self taught Videographer
Timeline
Generic

Marquise Minzie

Waldorf,MD

Summary

Customer Service Representative and Military Veteran with an active Secret Security Clearance and 3+ years of proven customer service, logistics and human resources experience in the United States Army. Accomplished measurable results as a team member and communicated with multiple levels of management in a dynamic, fast - paced environment while meeting deadlines and objectives in support of organizations as large as 1300 personnel. Possess a comprehensive background in adaptability, attention to detail and organizational skills derived from conducting domestic and global operations. Protected assets, property, and equipment valued over $200K while meeting the expectations of senior leadership. Inventory Management Conflict Resolution Problem Solving Risk Management Quality Assurance Policy Implementation Record Maintenance Oral / Written Communication Physical Security Operations Authorized to work in the US for any employer Reliable individual proudly offering 1 1/2 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. History of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the fast paced customer service industry.

Overview

11
11
years of professional experience

Work History

Manager

Society Hookah Lounge
09.2022 - 08.2023
  • Moved up to manager within an time span of 6 months
  • Kept control of all inventory and stocking hookah supplies, bar supplies (cups, napkins, straws) and even the inventory and stocking of the liquor
  • Brought up sales by 30%+
  • Brought in new consistent clientle.
  • Created new ways to improve the business for customers and staff liking
  • Executed closeouts end of shift to close out store sales
  • Marketed and advertised the business in different aspects whether it was by word of mouth or even creating videos i personally filmed
  • Im always an call away if the establishment needed anything done whether I was scheduled to work or not, and would even show up to work hours early if something bad to be done in the establishment due to maintenance issues
  • Hard working
  • Polite and sociable
  • Great at upselling to customers
  • Always creating new ideas for the business to strive
  • If there were customer issues I would address each problem accordingly to the situation and striving to find the best solution to accommodate all parties involved
  • Very problem solving
  • Extremely reliable
  • Disciplined
  • Team player with a very strong work ethic.

Bartender

Society hookah lounge
02.2022 - 08.2023
  • Served over 100 customers drinks and hookahs
  • Fast paced environment
  • Club setting acclimated
  • Moves precise under pressure while still getting supplies, such as ice, taking out trash , changing hookah coals and restocking liquor.
  • Im very attentive and have catered from ages 21 to 60+
  • Im very welcoming and social
  • Im great at upselling and persuading customers into trying new things or even giving good recommendations based on the customer
  • I observe and gauge when an customer has or about to reach their limit with alcohol and move accordingly to situations differently.

Hookah Server, Society Hookah Lounge
02.2022 - 08.2023
  • Worked in a fast pace hookah lounge as a hookah server, bartender, and manager
  • Made roughly over 90 hookahs a day over an 8-12hour shift period
  • Upsold hookahs
  • Also created new great tasting flavors.

Installer

Vehicle Wrap, Vinyl
01.2016 - 01.2018

Wrapped Police Cars Professionally.

Housing Management Specialist

United States Army
01.2016 - 07.2017
  • Served as an operations team member for an Area Building Management Team accounting for 10 barracks buildings containing 849 rooms used as living quarters for service members
  • Spearheaded the redesign of 130 barracks rooms
  • Identified maintenance needs and processed more than 500 service orders sustaining a high standard of living for employees residing in unit billets; maintained reports and decreased open work orders by
  • Reviewed the agency's recycling initiative and requisitioned over 800 recycling bins for each living area; educated more than 1,500 residents resulting in the conservation of energy and a reduction in pollution
  • Coordinated living spaces for more than 300 Army Reserves and Army National Guard personnel serving temporary assignments in the area saving the government more than $30K in lodging expenses
  • Conducted inspections, identified problems and implemented process improvement measures for residents; led the organization to receive a 100% passing rate on quarterly inspections

Army, United States Army
01.2013 - 07.2017

Dominos Delivery Driver/ Cashier

06.2016 - 12.2016

Human Resource Specialist

United States Army
01.2015 - 01.2016
  • Maintained personnel records; processed over 1100 personnel actions for service members and their families
  • Produced and submitted reports on staffing levels and status of personnel to senior leaders; evaluated personnel qualifications for special assignments and processed requests for transfer or reassignment
  • Monitored suspense actions, initiated and processed over hundreds of personnel evaluations; processed and submitted applications for advanced training and schooling for employees
  • Handled and processed recommendations for employee awards; initiated applications for passports and visas to ensure families were prepared for overseas assignments
  • Completed correspondence and forms in draft and final copy; updated organizational leaders on changes to Army regulations and other publications

Ammunition Specialist / Transportation Specialist

United States Army
01.2013 - 01.2015
  • PPurified and supplied over 10 tons of purified water to Fort Jackson service members after the hurricane disaster in October 2015 that contaminated millions of gallons of water
  • Operated all wheel vehicles and equipment over varied terrain and roadways for support of contingency operations; oversaw and checked proper loading and unloading of cargo on vehicles and trailers
  • Secured cargo against inclement weather, pilferage, and damage; operated vehicle component material handling equipment, and performed vehicle self-recovery and field expedients including towing vehicles
  • Received, stored and issued ammunition, missiles, rockets and other ammunition related items; performed maintenance modification, destruction and demilitarization on ammunition and explosive components
  • Operated computer hardware and software to perform stock control and accounting procedures

Education

No Degree - Master Aesthetician

Spectrum Beauty Academy
Alexandria, VA
10.2023

No Degree - Barbering

Bladensburg Barber School
Bladensburg, MD
10.2018

Handling And Transportation

Ammunition School
McAlester, OK
07.2015

No Degree - Leadership And Military Science

SGM Academy
Fort Bliss, TX
09.2014

High School Diploma -

Suitland High School
District Heights, MD
06.2012

Skills

  • TECHNICAL SKILLS
  • Microsoft Office Suite, Mac / Microsoft Windows
  • Video Editing
  • Ordering Bar Supplies
  • Sales Expertise
  • Classic Cocktails
  • Alcohol Ordering
  • Guest Satisfaction
  • Responsible Alcohol Service
  • High-Volume Environments
  • Reconciling Cash Drawers
  • Safe Serving Knowledge
  • Client Needs Assessment
  • Equipment Maintenance
  • Promotions Understanding
  • Social Media Platforms
  • Accurate Money Handling
  • Product Knowledge
  • Team Collaboration
  • Customer Safety

Self taught Videographer

Learned videography within a time span of 4 months and have had opportunities to film concerts, listening parties, and nightlife club enviornments.

Timeline

Manager

Society Hookah Lounge
09.2022 - 08.2023

Bartender

Society hookah lounge
02.2022 - 08.2023

Hookah Server, Society Hookah Lounge
02.2022 - 08.2023

Dominos Delivery Driver/ Cashier

06.2016 - 12.2016

Installer

Vehicle Wrap, Vinyl
01.2016 - 01.2018

Housing Management Specialist

United States Army
01.2016 - 07.2017

Human Resource Specialist

United States Army
01.2015 - 01.2016

Army, United States Army
01.2013 - 07.2017

Ammunition Specialist / Transportation Specialist

United States Army
01.2013 - 01.2015

No Degree - Master Aesthetician

Spectrum Beauty Academy

No Degree - Barbering

Bladensburg Barber School

Handling And Transportation

Ammunition School

No Degree - Leadership And Military Science

SGM Academy

High School Diploma -

Suitland High School
Marquise Minzie