Marquise Peoples
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Sales, Stylist
Nordstrom
10.2021 - Current
- Analyze sales numbers and meet quota
- Become multifaceted with product knowledge, storewide
- Engaged with customers to build rapport and loyalty.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Maintained positive, professional attitude during long shoots and when dealing with difficult people.
- Worked on 2-3 customers daily while maintaining distinguished cleanliness and organization of work areas
Assistant Manager
Forever 21
07.2020 - 09.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Style Consultant/ Mentor
Target
10.2016 - 01.2020
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Supported and coached employees as part of successful training initiatives.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
Education
Bachelor of science - Family And Consumer Sciences
North Carolina A & T State University
Greensboro, NC05.2021
Skills
- Customer Service
- Self-Starter
- Adaptive
- Detail Oriented
- Analytical
- Mac OS
- Sales Transactions
- Credit Card Applications
- Marketing Strategies
- MS Office Proficiency
- Product Messaging
- Brand Presentation
- Cash Handling
- Floor Set Design
- Sales Floor Organization
- Customer Relationship Management
- Retail Sales Customer Service
- Sales Quota Achievement
- Training Development Aptitude
- Reading Comprehension
- Calendaring
- Managing Multiple Tasks
- Documentation
- Data Evaluation
Timeline
Sales, Stylist
Nordstrom
10.2021 - Current
Assistant Manager
Forever 21
07.2020 - 09.2021
Style Consultant/ Mentor
Target
10.2016 - 01.2020
Bachelor of science - Family And Consumer Sciences
North Carolina A & T State University
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