Marquise Pierce
Newark
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Worldwide Flight Services
07.2022 - 05.2025
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
- Connected electrical power unit and hoses to aircraft.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maintained clean, orderly work environment free of hazards.
Warehouse Agent
Browne
01.2018 - 07.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Sorted and delivered materials to different work areas and staff.
- Processed required paperwork to expedite handling of shipped and received goods.
Customer Service
Home Depot
06.2016 - 01.2018
- Answered inquiries and provided superior customer service to clients.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Achieved individual sales goals and customer service goals.
- Increased customer service ratings significantly through personable service.
- Generated reports for customer service issues and repair records.
Education
High School Diploma -
Frank H Morell High School
Irvington, NJ06-2016
Skills
- Problem-solving
- Safety procedures
- Customer service
- Workload management
- Dependable and responsible
- Equipment inspection
- Training & Development
- Inclement weather tolerance
- Basic math
- Excellent communication
- Data entry
- Customer relations
Timeline
Ramp Agent
Worldwide Flight Services
07.2022 - 05.2025
Warehouse Agent
Browne
01.2018 - 07.2022
Customer Service
Home Depot
06.2016 - 01.2018
High School Diploma -
Frank H Morell High School
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
TyWAYNE STEPTERTyWAYNE STEPTER
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Marshawn StokesMarshawn Stokes
Welding Team Lead at Bloom EnergyWelding Team Lead at Bloom Energy