Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquisha Kidd

Anniston

Summary

Dedicated professional with a background in relationship management and mental health support, known for empathy, patience, and clear communication. Experienced in assisting diverse individuals, resolving concerns effectively, and maintaining confidentiality while working in remote and in-person settings.

Overview

11
11
years of professional experience

Work History

Mental Health Support Worker

Highland Health Systems
01.2024 - Current
  • Provided compassionate support to individuals with mental health challenges, fostering a safe environment.
  • Monitored client progress, documenting behavioral changes to inform treatment adjustments.
  • Conducted crisis intervention strategies, ensuring immediate safety and emotional support for clients.

Remote Customer Service Representative

Everise
05.2022 - 01.2024
  • Managed customer inquiries using CRM systems to ensure timely resolutions and enhance satisfaction.
  • Trained and mentored new representatives, fostering a collaborative team environment.
  • Streamlined processes for handling customer feedback, improving response times and service quality.

Remote Customer Service Representative

Concentrix
02.2018 - 05.2022
  • Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
  • Managed complex customer issues, employing problem-solving techniques to enhance satisfaction.
  • Trained new representatives on customer service protocols and system navigation for optimal performance.

Customer Support Specialist (Remote)

Foundever
06.2015 - 02.2018
  • Provided timely resolutions to customer inquiries via phone, email, and chat platforms.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Education

High School Diploma -

Gadsden City High School
Gadsden, AL
05.2015

Skills

  • Behavioral Health Support
  • HIPAA & Confidentiality Awareness
  • Active Listening & De-escalation
  • Professional Phone Etiquette
  • Relationship building
  • MS Office Suite

Timeline

Mental Health Support Worker

Highland Health Systems
01.2024 - Current

Remote Customer Service Representative

Everise
05.2022 - 01.2024

Remote Customer Service Representative

Concentrix
02.2018 - 05.2022

Customer Support Specialist (Remote)

Foundever
06.2015 - 02.2018

High School Diploma -

Gadsden City High School