Marquisha Mills
San Francisco,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in serving a diverse population. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Bart Elevator Attendant
Urban Alchemy
San Frnacisco , CA
09.2021 - Current
- Monitor Bart elevator to ensure passenger safety and security and takes the proper action to notify the Station agent
- Greet all passengers utilizing the elevator service
- Deescalates angry and unruly passengers, determines the nature of the problem, and takes appropriate corrective action
- Keeps accurate daily logs of occurrences that transpire throughout my scheduled shift
Assistant Lobby Supervisor
Home Rise SF
San Francesco , CA
07.2021 - Current
- Responsible for the smooth daily operations of all aspects of the business to enable sales volume targets to be met or exceeded
- Responsible for management, development, quality and execution of monthly team meetings
- Maintain excellent relationships with all customers, vendors, staff, and community
- Respond to customer concerns and complaints professionally and effectively
Front Desk Clerk
Solutions SF
San Francisco , CA
10.2018 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Respond to building emergencies in compliance with property management manual
Education
San Francisco Adult Education
1800 Oakdale Ave Skills
- Issue Resolution
- Reading Comprehension
- Punctual and Dependable
- Safety Procedures
- Customer Service
- Effective Multitasking
Timeline
Bart Elevator Attendant
Urban Alchemy
09.2021 - Current
Assistant Lobby Supervisor
Home Rise SF
07.2021 - Current
Front Desk Clerk
Solutions SF
10.2018 - 07.2021
San Francisco Adult Education