ASATA SPEARS
Endeavor Airlines
Kearny,New Jersey
1
Certification
6
years of professional experience
Adaptable Customer Service Professional experienced in delivering exceptional in-flight service and maintaining safety standards. Achieved positive passenger experiences through effective communication, conflict resolution, and emergency response. Focused on fostering teamwork and cooperation to enhance organizational success.
Work History
Flight Attendant
2 Years 4 Months- Ensured passenger safety through compliance with safety regulations and emergency protocols.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
- Collaborated with flight crew to maintain in-flight service standards and enhance passenger experience.
- Trained new staff on safety procedures, customer service excellence, and company policies.
- Conducted pre-flight checks of emergency equipment, ensuring readiness and compliance with safety standards.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Substitute and Teacher’s Aid
1 Year- Maintaining classroom management and discipline
- Ensured classroom management and discipline to foster a positive learning environment
- Supported students with academic tasks and clarified concepts to enhance understanding
- Communicated with other teachers and staff members
- Keeping accurate records of attendance and students' safety
- Communicating with other teachers and staff members as needed
- Adapted lesson plans to meet diverse students needs and learning styles.
- Delivered instructional support to students, ensuring a conducive learning environment.
Dissolution Unit J.C. 2
2 Months- Processed divorce petitions and related documents to ensure timely progression of cases
- Scheduled hearings and court appointments to facilitate efficient case management
- Communication with attorneys, judges, and other court personnel
- Maintaining accurate records of case information and status
- Preparing and distributing court orders and other legal documents
- Provided information and support to litigants, enhancing understanding of divorce proceedings
T.C. 2
1 Year 9 Months- Delivered clerical support through data entry, document management, email correspondence, and operation of office equipment to ensure smooth office workflow
- Engaged with customers via phone, email, and in-person to resolve inquiries and enhance service satisfaction
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
- Reviewed incoming and outgoing shipments to verify accuracy of records and maintain inventory integrity
Test Proctoring
4 Months- Maintained compliance with test center policies, practices, and procedure
- Secured testing materials and maintained confidentiality of all details
- Maintained secure and positive environment conducive to testing
- Assisted faculty with setting up test and coordinating test spaces
- Accommodated students with disabilities or special needs by implementing necessary alterations for equitable testing
- Leveraged computers to administer tests, record scores, and create appointments
- Administered individual and group assessments according to testing guidelines.
Education
Associate of Applied Arts - Psychology
H.S Diploma - General Studies
Skills
Training new hires
Hiring process assistance
Payroll assistance
Hospitality service expertise
The ability and skillset to stay on task and focus on achieving my work goals during weathered storms and power outages
Received certifications from terminal manager on job performance
alongside the district manager
Certified to test with PSEg software within the United States borders
Skillsets in Microsoft software
abby scanners
etc
Certified to test with PSEg software within the United States borders
Medical emergency response
Issue resolution
In-flight customer service
The ability and skillset to stay on task and focus on achieving my work goals during weathered storms and power outages
Professional appearance
Public speaking
Cultural awareness
Administrative tasks
Strong work ethic
Issue resolution
Certification
- Certified Flight Attendant , Endeavor Air - May 2024
Timeline
Flight Attendant
Endeavor Airlines
04.2024 - CurrentRead More
Substitute and Teacher’s Aid
Kearny B.O.E
03.2023 - 03.2024Read More
Dissolution Unit J.C. 2
Hudson County Superior Court
01.2023 - 03.2023Read More
T.C. 2
Estes Express Lines
04.2021 - 01.2023Read More
Test Proctoring
PSEG
12.2020 - 04.2021Read More
Kearny High School
H.S Diploma from General Studies
Read More
Kean University
Associate of Applied Arts from Psychology
Read More