Marquita Barney
Henderson,NV
Summary
1999-2002 Susan Miller Dorsey High Dedicated Customer Service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to show rapport with clients and customer satisfaction. I am Dependable and driven, with strong time management and prioritization abilities.
Overview
21
21
years of professional experience
Work History
CSR1
Foundever
01.2023 - 04.2024
- Inbound calls helping with auto claims, I received calls to start an auto claim.
Customer Service Rep
Asenda inc.
03.2022 - 12.2022
- Inbound calls helping customer with bill arrangements, payments, overview of gas bill.
Data research analyst
Validity research
02.2018 - 05.2020
- Customer outbound, conducting political surveys.
Auto Insurance Specialist
Sitel
03.2016 - 08.2016
- Customer service, helping customers follow protocol regarding insurance claims, knowledge of auto claims, time management skills, mindfulness.
Personal Care AID
In Home Supportive Services
02.2008 - 01.2015
- Prepared meals for clients, booked appointments, helped in personal hygiene, transported clients to and from appts and errands.
Operator
Verizon
03.2003 - 09.2006
- Ability to build and maintain good relationship with customers
- Received high volume of incoming calls requesting bus/res listings, meeting company goals, ability to deescalate customers frustrations.
Education
degree in progress for business operations -
University of Phoenix
05.2024
Mount San Jacinto College
01.2012
High School Diploma -
Susan Miller Dorsey High
01.2002
Skills
- In-depth knowledge of basic operating systems
- Flexible, mindfulness and ability to learn quickly
- Ability to manage multiple tasks and solve customer queries efficiently
- Ability to keep basic knowledge of products, pricing, promotions, procedures, and issues
- Highly initiative to manage a busy workload without close supervision Ability to build and maintain good customer service
- Time Management
Last Modified
06/07/18
Timeline
CSR1
Foundever
01.2023 - 04.2024
Customer Service Rep
Asenda inc.
03.2022 - 12.2022
Data research analyst
Validity research
02.2018 - 05.2020
Auto Insurance Specialist
Sitel
03.2016 - 08.2016
Personal Care AID
In Home Supportive Services
02.2008 - 01.2015
Operator
Verizon
03.2003 - 09.2006
degree in progress for business operations -
University of Phoenix
Mount San Jacinto College
High School Diploma -
Susan Miller Dorsey High