Marquita Bell
Clinton,NC
Summary
Exceptionally hardworking and focused medical receptionist with a great customer service skill set and work ethic. Superior multi-tasker with the ability to handle clerical tasks with a high degree of professionalism and accuracy.
Overview
9
9
years of professional experience
Work History
Optician
Professional Eye Care
08.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Optician/Assistant Manager
National Vision
03.2020 - 08.2023
- Facilitated smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Collaborated with opticians to ensure accurate prescription orders, resulting in fewer errors and returns.
- Supported optometrists during eye examinations by preparing necessary equipment and documentation for smooth procedures.
- Conducted pre-screenings and preliminary tests for patients before they saw the optometrist, leading to more efficient appointments.
- Helped maintain a clean and welcoming clinic environment by performing routine cleaning tasks as needed.
- Assisted patients with proper lens care and maintenance, prolonging the life of their eyewear products.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Actively sought feedback from both colleagues and patients to identify areas for improvement within the practice.
Financial Counselor
Sampson Regional Medical Center
02.2016 - 09.2016
- Identified healthcare resources and programs for patients who were unable to meet their financial obligations
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts
- Maintained friendly and professional customer interactions
- Updated the patient accounts and balances.
Receptionist
DermOne Dermatology Centers
03.2015 - 02.2016
- Greeted customers and visitors in-person and via telephone calls
- Kept reception area clean and neat to give visitors a positive impression of the company
- Scheduled patient appointments
- Verified insurances
- Checked patients in and out
- Filed medical records, transferred to Electronic Medical Records
- Followed HIPAA rules and regulations.
Education
Certificate - Medical Office Administration
Wayne Community College
Goldsboro, NC05.2023
Bachelor of Science- Healthcare Administration -
Kaplan University
Davenport, IA09.2015
Bachelor of Science- Nursing -
East Carolina University
Greenville, NC12.2003
Skills
- Promotes positive behavior
- Committed team player
- Insurance verification
- Patient counseling
- Telephone etiquette
- Strong interpersonal skills
- Proficient in Microsoft (Word, Spreadsheet, Excel, Outlook)
- Medical terminology
- HIPAA Rules and Regulations
- 55 WPM typing speed/Data Entry
- Outstanding Verbal/written communication
- Appointment Scheduling
References
- Belinda Bowden/Center Director, East Coast Migrant Head Start Project, 2669 NC Highway 403 West, Faison, NC, 28341, 910-267-1114, bbowden@ecmhsp.org
- Peggy Teachey/Retired Nurse, Betsy Johnson Regional Medical Center, 3822 West Darden Road, Newton Grove, NC, 28366, 910-594-1550, peggyteachey@gmail.com
Languages
Spanish
Limited Working
Timeline
Optician
Professional Eye Care
08.2023 - Current
Optician/Assistant Manager
National Vision
03.2020 - 08.2023
Financial Counselor
Sampson Regional Medical Center
02.2016 - 09.2016
Receptionist
DermOne Dermatology Centers
03.2015 - 02.2016
Certificate - Medical Office Administration
Wayne Community College
Bachelor of Science- Healthcare Administration -
Kaplan University
Bachelor of Science- Nursing -
East Carolina University
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