Marquita Caraway
Valrico,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative at ITT
McConnell Air Force Base
Wichita, KS
2019.08 - 2020.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Before and After School Care Assistant
Kadena Air Force Base
2007.12 - 2009.02
- Cared for children ages 5 to 14 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each [Timeframe].
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Consulted with families to discuss activities and behaviors of each child.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed lessons and activities to promote children's physical and emotional development.
Education
High School Diploma -
Sandia High School
Albuquerque, NM05.2002
Skills
- De-escalation Techniques
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Verbal and Written Communication
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Account Management
- Multitasking and Prioritization
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upselling Products and Services
Timeline
Customer Service Representative at ITT
McConnell Air Force Base
2019.08 - 2020.09
Before and After School Care Assistant
Kadena Air Force Base
2007.12 - 2009.02
High School Diploma -
Sandia High School