Summary
Overview
Work History
Education
Skills
Timeline
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MARQUITA DAVIS

Virginia Beach,VA

Summary

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Willing to go above and beyond to meet tight deadlines and achieve company objectives. Dedicated to learning, growing, and succeeding in any industry. Capable of quickly adapting to the changing needs of fast-paced, growing businesses and organizations. Excellent reading and math skills, as well as a proven track record of effectively understanding and following instructions.

Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 8 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Knowledgeable customer service with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.

Overview

9
9
years of professional experience

Work History

Receptionist Administrator

Bugerbusters
02.2023 - 01.2025
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Completed bi-weekly payroll for more than 12 employees.

Warehouse Assistant

Amazon ORF3
09.2022 - 01.2025
  • Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
  • Organized incoming inventory into the best storage locations to ensure accuracy and retrieval.
  • Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted [Timeframe] audits to uncover and address any discrepancies.
  • Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted [Timeframe] audits to uncover and address any discrepancies.
  • Met documentation requirements by creating estimates, invoices, and tracking spreadsheets with SAP software.
  • Am in charge of receiving, picking, packing, labeling, and shipping products.
  • Handled day-to-day shipping and receiving overseeing more than 800 packages per day.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Customer Service Supervisor

Alorica call center
09.2018 - 08.2022
  • Created and submitted reports, as well as documentation and logs of implemented solutions.
  • Was in charge of a team of 12 customer service representatives who assisted multiple customers.
  • Instructed team members on how to provide friendly, professional service while adhering to established service models.
  • Used great communication skills to quickly resolve issues, which helped me build rapport and relationships with clients.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.

Customer Service Supervisor

Walmart Supercenter
10.2015 - 05.2018
  • Instructed team members on how to provide friendly, professional service while adhering to established service models.
  • Ensure that 100% of customer feedback is received, entered into the system, and action is taken.
  • Oversaw day-to-day customer service operations in order to provide direction to employees and boost productivity.
  • Resolved issues that customers might encounter.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Education

GED -

Manor High School
Portsmouth, VA
01.2009

Skills

  • Efficiency enhancement
  • Microsoft applications proficiency
  • Project organization
  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting

Timeline

Receptionist Administrator

Bugerbusters
02.2023 - 01.2025

Warehouse Assistant

Amazon ORF3
09.2022 - 01.2025

Customer Service Supervisor

Alorica call center
09.2018 - 08.2022

Customer Service Supervisor

Walmart Supercenter
10.2015 - 05.2018

GED -

Manor High School