Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marquita Franklin

Austin

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

HEB Grocery Store
02.2021 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Receptionist

Kelley Services
05.2017 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Prep-Cook

Maw Maw's Catering
01.2014 - 03.2017
  • Preparing meals

Dishwasher

Sanderson Farms
06.2010 - 04.2013
  • Cleaning equipment
  • Sanitation
  • Pressure Washing

Education

HS Diploma -

Bryan High School
05.2009

Medical Assistant

Southwestern Pro Institute

Skills

  • I have skills in dishwasher, organizing, cleaning, prep cook, stocking
  • Client support
  • Active listening
  • Critical thinking
  • Customer relations
  • Customer service

Languages

English

Timeline

Customer Service Representative

HEB Grocery Store
02.2021 - 12.2024

Receptionist

Kelley Services
05.2017 - 02.2020

Prep-Cook

Maw Maw's Catering
01.2014 - 03.2017

Dishwasher

Sanderson Farms
06.2010 - 04.2013

Medical Assistant

Southwestern Pro Institute

HS Diploma -

Bryan High School

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