April Barnes
Jackson,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also, Pleasant Counter Clerk skilled in taking and filling orders quickly in fast-paced environments. Spirited individual, offering expertise in cash register systems and all types of transaction processing. Dedicated and commitment to team contribution.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Peppers Heating & Air
Covington, GA
03.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Camera Car Agent
Connect One Recovery
10.2022 - 02.2023
- Camera car agents drives around scanning tags on vehicles to help a repossession agent pick up correct vehicles
- Delivered updated and accurate information in response to finance companies
- Utilized computer software systems for tracking transactions and updating customer profiles
- Once all updates were up to date and accurate the repossession agent was notified the vehicle was clear and free for pickup
Bakery Team Member
Dunkin' Donuts
12.2020 - 03.2021
- Received orders from customers and fulfilled them accurately
- Operated ovens, mixers, grinders and other equipment to bake goods
- Packaged baked goods for sale in store or delivery
- Stocked shelves with freshly-baked goods while rotating older items to the front of the display case
- Maintained a clean work environment throughout shift including sanitizing surfaces and washing dishes
- Assisted in training new team members in bakery operations
- Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift
Cold Caller
Earth Moving Services (E.M.S.)
11.2018 - 02.2019
- Utilized sales techniques to persuade customers to purchase product or service packages
- Made appointments with interested customers according to schedule availability
- Performed data entry tasks into company database while communicating with customers over the phone
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company
- Participated actively in brainstorming sessions aimed at generating innovative ideas for improving cold call process effectiveness and efficiency
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email
Cashier Team Member
Jones Petroleum
08.2018 - 11.2018
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Operated cash registers to process payments from customers
- Maintained a clean and organized work area throughout shift
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly
- Greeted customers upon entering the store with friendly demeanor
- Resolved customer issues promptly in a professional manner
- Answered phone calls regarding inquiries about products or services
- Looked for ways to go above and beyond job requirements
- Trained new team members using approved training materials and information
Cashier Team Member
Firehouse Subs
02.2016 - 08.2018
- Greeted customers upon entering the store with friendly demeanor
- Assisted customers with product selection and ordering process
- Answered phone calls regarding inquiries about products or services
- Received, processed, and stocked merchandise in accordance with store policies
- Organized inventory shelves for easy access and maintenance of stock levels
- Operated cash registers to process payments from customers
- Maintained a clean and organized work area throughout shift
Cashier/Deli Worker
Jones Petroleum
02.2016 - 08.2018
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Rotated stock on shelves to ensure freshness of products
- Operated cash register to process customer orders accurately and efficiently
- Trained new employees on deli operations, including food safety procedures and customer service techniques
- Cleaned work surfaces regularly throughout shift using appropriate cleaning solutions
- Communicated effectively with team members regarding orders placed by customers
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices
- Performed opening and closing duties such as setting up equipment and closing registers at the end of shifts
Education
High School Diploma -
Faith Academy Home School
05.2010
Skills
- Cash Register Operation
- Credit and Cash Transactions
- Customer Service
- Telephone Management
- Positive and Professional
- Cleaning and Sanitizing
- Complex Problem-Solving
- Training and Development
- Ordering and Stocking
- Order Taking
- Written and Verbal Communication
- Product and Service Sales
- Product Knowledge
- Positive Attitude
- Willingness to Learn
- Organizing Work Stations
- Area and Facility Cleaning
- Stocking and Replenishing
- Attention to Detail
- Following Instructions
- Computer Skills
- Teamwork and Collaboration
- Team Building
Timeline
Customer Service Representative
Peppers Heating & Air
03.2024 - 03.2025
Camera Car Agent
Connect One Recovery
10.2022 - 02.2023
Bakery Team Member
Dunkin' Donuts
12.2020 - 03.2021
Cold Caller
Earth Moving Services (E.M.S.)
11.2018 - 02.2019
Cashier Team Member
Jones Petroleum
08.2018 - 11.2018
Cashier Team Member
Firehouse Subs
02.2016 - 08.2018
Cashier/Deli Worker
Jones Petroleum
02.2016 - 08.2018
High School Diploma -
Faith Academy Home School