Summary
Overview
Work History
Education
Skills
References
Timeline
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Marquita Hamilton

Desoto,Texas

Summary

Proven at Truist Bank, adept in risk assessment and fostering team collaboration, I excel in optimizing customer satisfaction and resolving complex issues with critical thinking and multitasking abilities. Achieved significant improvements in client care efficiency and dispute resolution, showcasing a commitment to detail orientation and interpersonal communication.

Overview

10
10
years of professional experience

Work History

Client Care Messaging Advisor

Truist Bank
06.2024 - Current
  • Answered customer queries and provided accurate information regarding products and services via chat.
  • Resolved customer complaints in an efficient manner and in accordance with the company's standards.
  • Assessed customer needs, identified problems, and offered solutions through chat.
  • Adhered to all company policies and procedures while responding to customers' requests via chat.

Consumer Credit Card

Truist Bank
04.2023 - 06.2024
  • Provided customer service to credit cardholders by answering their questions and resolving their complaints.
  • Assisted customers with applying for new credit cards, making payments, and updating personal information.
  • Investigated disputes between customers and merchants regarding billing issues and fraudulent charges.
  • Verified accuracy of customer account information including address changes and contact information.
  • Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.

Consumer Complaint Resolution

Truist Bank
09.2022 - 04.2023
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Consumer Care

Truist Bank
06.2022 - 08.2022
  • Provided technical support for customers with product-related queries.
  • Addressed customer complaints in a professional manner and worked to resolve issues quickly and efficiently.
  • Actively listened to customer concerns and offered appropriate solutions and advice.
  • Ensured that all relevant information is captured accurately in the database.

Digital Imaging Specialist

Mainstay legal
Dallas, TX
11.2014 - 06.2022
  • Maintained a comprehensive library of digital images and ensured accuracy of metadata information associated with each image.
  • Created digital imaging projects for clients using specialized software programs.
  • Processed and edited digital images for online use, including cropping, resizing, color correction, and other retouching techniques.
  • Developed best practices for optimizing workflow when processing large batches of digital images.
  • Checked work orders and communicated with prior shift to assess work needs for day.

Education

Associate in Science -

Mountain View College
11.2024

Diploma -

Justin Ford Kimball High School

Certificate of Basic Criminal Justice -

Skills

  • Risk Assessment
  • Team Collaboration
  • Interpersonal Communication
  • Detail orientation
  • Critical Thinking
  • Multitasking Abilities
  • Reliability

References

References available upon request.

Timeline

Client Care Messaging Advisor

Truist Bank
06.2024 - Current

Consumer Credit Card

Truist Bank
04.2023 - 06.2024

Consumer Complaint Resolution

Truist Bank
09.2022 - 04.2023

Consumer Care

Truist Bank
06.2022 - 08.2022

Digital Imaging Specialist

Mainstay legal
11.2014 - 06.2022

Associate in Science -

Mountain View College

Diploma -

Justin Ford Kimball High School

Certificate of Basic Criminal Justice -

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Marquita Hamilton