Marquita Harris
McLeansville,NC
Summary
Dynamic Customer Service Representative with over 10 years at Alorica, excelling in conflict resolution and customer retention. Recognized for enhancing customer satisfaction through effective communication and technical troubleshooting. Proven track record in managing high-volume inquiries while maintaining performance metrics, ensuring exceptional service delivery in remote environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
01.2020 - Current
Dedicated and highly experienced Customer Service Representative with over 10 years of remote work experience supporting diverse customers for CBS Customer Service and Lorca. Known for delivering exceptional service through clear communication, problem-solving expertise, empathy, and professionalism. Proven ability to handle high-volume inquiries, resolve complex issues, and build strong customer relationships while maintaining excellent performance metrics.
Education
Certified Clinical Medical Assistant - Medical Assistant
North Carolina A&T State University
Greensboro, NC06.2019
High School Diploma - High School
Mt Pleasant High
Delaware City, DE08.2003
Skills
- Customer Support & Inquiry Resolution
- Phone, Email & Live Chat Support
- Remote Work Efficiency & Multitasking
- Conflict Resolution & De-escalation
- CRM Systems (Zendesk, Salesforce, Freshde
- Order Management & Ticketing
- Data Entry & Documentation
- Customer Retention & Satisfaction
- Technical Troubleshooting
- Time Management & Self-Motivation
Timeline
Customer Service Representative
Alorica
01.2020 - Current
Certified Clinical Medical Assistant - Medical Assistant
North Carolina A&T State University
High School Diploma - High School
Mt Pleasant High