Marquita Hayes
Milwaukee,WI
Summary
Versatile healthcare professional with experience in medication technician, caregiver, and personal care roles. Skilled in care plan support, electronic records, and resident safety. Strong leadership and work planning skills help support quality care, efficient teamwork, along with calm and respectful service in a fast paced setting.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medication Technician
Teal Shores Senior Living
Mequon, Wisconsin
02.2026 - Current
- Administered scheduled medications to senior living residents according to care plans and facility protocols.
- Verified resident identity and medication labels prior to each medication administration to ensure safety and compliance.
- Observed residents for side effects and communicated concerns to nursing staff.
- Assisted with medication storage inventory checks and coordinated timely refill requests to maintain adequate supply.
- Ensured confidentiality of patient health information, adhering to privacy standards at all times.
- Adhered to HIPAA regulations when handling confidential patient information.
Personal Care Worker
Ilife
Milwaukee, WI
12.2022 - Current
- Delivered personal care support for iLife participants, facilitating daily living routines and enhancing overall well-being.
- Assisted clients with bathing, dressing, grooming, and toileting needs.
- Supported safe mobility, transfers, and positioning using approved care methods.
- Prepared meals and snacks following individual care plans and preferences.
- Promoted community access and social participation, fostering respectful interactions with clients.
- Followed iLife policies, privacy standards, and hygiene procedures during shifts.
- Provided ongoing compassionate patient care for each client.
Caregiver
Cudahy Place Senior Living
Cudahy, Wisconsin
03.2025 - 02.2026
- Supervised staff in providing quality patient care, fostering a collaborative environment to enhance service delivery.
- Monitored vital signs, promptly reporting significant changes to nursing staff for timely intervention.
- Administered medications following care plans and shift instructions.
- Responded calmly to emergencies, ensuring swift activation of medical assistance.
Customer Service Representative
Medical Transportation Management
Milwaukee, Wisconsin
10.2023 - 05.2024
- Resolved customer complaints promptly, ensuring a positive service experience and maintaining satisfaction.
- Improved customer satisfaction through knowledgeable and friendly service in resolving transportation issues.
- Responded to member calls about non-emergency medical transportation requests, ensuring accurate information delivery.
- Verified member eligibility and trip details before service
- Scheduled ride reservations using transportation management systems
- Resolved transportation issues with dispatch and provider teams
- Explained ride policies, pickup windows, and service requirements
- Documented call notes and customer concerns for follow-up
- Updated trip records and appointment information in company databases
Medication Technician
Matthews Senior Living
Saint Francis, Wisconsin
01.2019 - 10.2021
- Administered scheduled medications to senior living residents following care plans and protocols.
- Verified resident identities and medication labels before each medication pass.
- Monitored and reported changes in patient condition or behavior related to medications to ensure timely interventions.
- Minimized medication errors through thorough counting procedures and precise measuring techniques, including hand-counting controlled medications and accurately measuring liquids.
- Maintained accurate records of all medication administered to residents.
- Organized medication storage areas for easy access and compliance with safety standards, conducting inventory checks and managing refill requests.
- Adhered to HIPAA regulations when handling confidential patient information.
- Disposed expired drugs according to regulatory standards.
Education
High School Diploma -
Hope Christian High School
Milwaukee, WI05-2018
Skills
- Medication administration
- Medication management
- Care plan support
- Care plan coordination
- Patient documentation
- Electronic records
- HIPAA compliance
- Team supervision
- Staff training
- Team collaboration
- Schedule coordination
- Time management
- Work prioritization
- Patient support
Certification
- Medication administration-The Wisconsin Training Registry, Issued April 2019
- Fire safety-The Wisconsin Training Registry, Issued May 2019
- Standard Precautions-The Wisconsin Training Registry, Issued February 2019
- First Aid and Choking- The Wisconsin Training Registry, Issued February 2019
- Assessment, Change of Condition, ISP-The Wisconsin Training Registry, Issued October 2025
- Assisted Living Survey Process-The Wisconsin Training Registry, Issued October 2025
- Assisted Living Administrator- The Wisconsin Training Registry- Issued November 2026
Timeline
Medication Technician
Teal Shores Senior Living
02.2026 - Current
Caregiver
Cudahy Place Senior Living
03.2025 - 02.2026
Customer Service Representative
Medical Transportation Management
10.2023 - 05.2024
Personal Care Worker
Ilife
12.2022 - Current
Medication Technician
Matthews Senior Living
01.2019 - 10.2021
High School Diploma -
Hope Christian High School