Marquita Jackson
Summary
Dynamic professional with a proven track record at Grifols Biomat USA, excelling in operations management and team leadership. Skilled in critical thinking and efficient multitasking, I enhanced productivity and reduced turnover by fostering a positive work environment. Committed to safety and reliability, I consistently met deadlines while ensuring high-quality service.
Pharmaceutical delivery professional with solid history of ensuring safe and timely delivery of medications to healthcare facilities. Known for strong collaboration skills and consistently achieving positive outcomes. Exhibits flexibility in adapting to changing delivery requirements and maintains commitment to precision and safety.
Overview
7
7
years of professional experience
Work History
Pharmaceutical Delivery Driver
SDS-Rx
08.2024 - Current
- Enhanced delivery efficiency by optimizing pharmaceutical routes and adhering to strict time schedules.
- Built strong relationships with patients and healthcare providers through courteous interactions during pharmaceutical deliveries.
- Established trust among healthcare providers by consistently demonstrating professionalism and reliability in pharmaceutical deliveries.
- Navigated challenging traffic conditions while maintaining punctuality in delivering critical medications to patients in need.
Operations Supervisor
Grifols Biomat USA
10.2022 - 08.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Plasma Processor
Grifols Biomat USA
08.2021 - 10.2022
- Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
- Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Implemented strict documentation practices which bolstered overall traceability throughout every step within the workflow.
- Elevated employee performance through comprehensive training initiatives focused on proper techniques for handling donor materials safely and efficiently.
Lead Rewards Representative
Kiowa Casino
11.2019 - 09.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Security Officer
Securitas Security Services USA
11.2017 - 11.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
Associate of Applied Science - Computer Networking
Remington College
Memphis, TN08-2004
High School Diploma -
Coldwater High School
Coldwater, MS05-2002
Skills
- Strong communication skills
- Safe driving practices
- Efficient multitasking
- Critical thinking
- Clean driving record
- Health and safety regulations
- Deadline oriented mindset
- Medication transportation
Timeline
Pharmaceutical Delivery Driver
SDS-Rx
08.2024 - Current
Operations Supervisor
Grifols Biomat USA
10.2022 - 08.2024
Plasma Processor
Grifols Biomat USA
08.2021 - 10.2022
Lead Rewards Representative
Kiowa Casino
11.2019 - 09.2021
Security Officer
Securitas Security Services USA
11.2017 - 11.2018
Associate of Applied Science - Computer Networking
Remington College
High School Diploma -
Coldwater High School
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