Marquita Johnson
Terrytown,LA
Summary
Dynamic and highly motivated professional with extensive experience in food preparation and customer service at Burger King. Proven track record in enhancing operational efficiency and achieving high customer satisfaction through effective problem-solving and attention to detail. Skilled in inventory management and maintaining food safety standards, fostering a reliable and trustworthy work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Line Cook
Surreys
New Orleans, LA
05.2019 - 06.2025
- Prepared ingredients and assisted with meal assembly in fast-paced kitchen environment.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to execute daily menu items efficiently and accurately.
- Monitored cooking times and temperatures to achieve optimal food quality and safety.
- Assisted in inventory management by tracking stock levels and minimizing food waste.
- Developed skills in various cooking techniques, enhancing menu offerings and customer satisfaction.
- Trained new staff on kitchen procedures, fostering teamwork and operational efficiency.
- Participated in menu planning sessions, contributing ideas for seasonal specials and promotions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cashier Team Lead
We Dats
Marrero, LA
01.2019 - 05.2019
- Supervised daily operations of cashier team, ensuring high-quality customer service and efficient transaction processing.
- Trained and mentored new cashiers on company policies, procedures, and best practices for customer engagement.
- Implemented cash handling procedures to minimize discrepancies and enhance financial accuracy during shifts.
- Coordinated staff schedules to optimize coverage during peak hours, improving overall service efficiency.
- Resolved customer inquiries and escalated issues to management, maintaining positive shopping experiences.
- Collaborated with management on promotional events, driving increased foot traffic and enhancing store visibility.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Deli Associate
Walmart
Marrero, LA
01.2018 - 12.2018
- Operated deli equipment to prepare and serve high-quality products.
- Maintained cleanliness and organization of deli display cases and work areas.
- Assisted customers with product selections, providing exceptional service and recommendations.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new associates on food safety protocols and deli procedures.
- Implemented best practices for food handling, ensuring compliance with health regulations.
- Developed promotional displays to enhance product visibility and increase sales.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
Shift Manager
Burger King
Terrytown, LA
10.2015 - 02.2018
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members on service standards and operational procedures.
- Managed staff scheduling to optimize labor costs and improve service efficiency.
- Conducted inventory management to minimize waste and maximize profitability.
- Coordinated with kitchen staff to streamline food preparation and delivery times.
- Resolved customer complaints effectively, fostering positive dining experiences.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
Operations Manager
Tmobile
New Orleans, LA
08.2013 - 10.2015
- Streamlined operational workflows to enhance productivity and reduce delays.
- Implemented cost-reduction strategies resulting in significant savings for the organization.
- Led cross-functional teams to execute process improvement initiatives effectively.
- Developed training programs to elevate staff performance and operational efficiency.
- Analyzed performance metrics to identify areas for improvement and drive decision-making.
- Established key performance indicators to monitor progress and optimize operations continuously.
- Fostered a culture of continuous improvement through regular feedback and employee engagement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Shift Manager
Burger King
Marrero, LA
01.2011 - 10.2013
- Implemented process improvements that enhanced customer satisfaction ratings.
- Analyzed sales data to identify trends, adjusting staffing and menu offerings accordingly.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Checked and monitored inventory levels to reorder items.
Shift Manager
KFC
Marrero, LA
06.2002 - 08.2011
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Streamlined workflow processes, enhancing operational efficiency across shifts.
- Implemented inventory control measures, reducing waste and improving resource management.
- Coordinated scheduling to optimize labor resources for peak business hours.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and service quality.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
No Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, COSkills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Food preparation
- Problem-solving
- Food safety knowledge
- Food safety
- Following cooking methods
- Quality control
- Line management
- Food safety standards
- Server communication
- Inventory management
- Quality assurance and control
- Order accuracy
- Prep work
- Punctual and honest
- Leadership and decision making
- Prioritization and organization
Certification
Serv safe manager certificate
Timeline
Line Cook
Surreys
05.2019 - 06.2025
Cashier Team Lead
We Dats
01.2019 - 05.2019
Deli Associate
Walmart
01.2018 - 12.2018
Shift Manager
Burger King
10.2015 - 02.2018
Operations Manager
Tmobile
08.2013 - 10.2015
Shift Manager
Burger King
01.2011 - 10.2013
Shift Manager
KFC
06.2002 - 08.2011
No Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts