Marquita M. McGowan
Redford,MI
Summary
Dynamic professional with extensive experience at JPMorgan Chase, excelling in client inquiry resolution and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for training new hires and fostering team collaboration, ensuring a seamless banking experience for clients.
Overview
6
6
years of professional experience
Work History
Account Specialist I/ Cross Skilled Specialist I
JPMorgan Chase
Detroit, Michigan
06.2022 - Current
- Provide elite customer service for both Credit Card and Retail Consumer Banking Clients
- Responded to client inquiries and resolved issues efficiently and professionally.
- Developed strong relationships with clients through effective communication and support.
- Utilization of LSP, Evee, and Chase Answers to ensure accuracy during all client interactions
- Provided exceptional customer service by responding promptly to phone calls.
- Collaborated with other departments to resolve problems related to customer accounts.
Cross Specialist II
JPMorgan Chase
Phoenix, Arizona
02.2021 - 06.2022
- Provide elite customer service for both Credit Card and Retail Consumer Banking Clients
- Partner with other lines of business to ensure a timely resolution to customer inquiries.
- Utilization of Frontpage and Chase Answers to ensure accuracy during all client interactions
- Create inquiries in IQNET to expedite customer concerns
- Maintained up-to-date knowledge of industry regulations and best practices.
- Identified needs of customers promptly and efficiently.
Account Specialist III
JPMorgan Chase
11.2019 - 02.2021
- Provide banking solutions to Retail Consumer Banking Customers
- Escalate customer concerns, while also partnering with other lines of business
- Consistent utilization of company resources to mitigate Quality errors
- Development Center Coach for Retail Customer Service New Hires
Education
B.A. - Bachelors in the Education of Science
Bowling Green State University
Bowling Green, OH01.2006
Skills
- Communitcation
- Client inquiry resolution
- Customer relationship management
- Problem solving
- Team collaboration
- Effective communication
- Customer service
- Interpersonal Skills
- Adaptability
- Ability to Apply Feedback
- Organization and Structure Skills
References
Available upon request.
Leadership Experience
- LeAP Leader
- Development Center Coach: Retail to Card Cross Skill
- BRG Involvement: Black Organization of Leadership Development AND Women On The Move
- Detroit Employee Council
Accomplishments
2025 Shining Star Award
Affiliations
BRG Involvement: Black Organization of Leadership Development AND Women On The Move
Timeline
Account Specialist I/ Cross Skilled Specialist I
JPMorgan Chase
06.2022 - Current
Cross Specialist II
JPMorgan Chase
02.2021 - 06.2022
Account Specialist III
JPMorgan Chase
11.2019 - 02.2021
B.A. - Bachelors in the Education of Science
Bowling Green State University