Summary
Overview
Work History
Education
Skills
Reference
References
Timeline
Generic

Marquita Oliver

Lakeland

Summary

Dynamic customer service professional with a proven track record in managing high volumes of inbound calls while ensuring exceptional customer satisfaction. Expertise in CRM systems, complemented by strong active listening and multitasking skills, drives effective relationship management. Committed to enhancing customer experiences and contributing to overall company success.

Overview

18
18
years of professional experience

Work History

The Salvation Army

Case Manager
Lakeland
03.2016 - 11.2021
  • Completed day-to-day duties accurately and efficiently.
  • Interview applicants to determine eligibility for program enrollment.
  • Based on assessments, I developed individualized intake and case plans, providing clients with the necessary guidance and support to complete all documents, including goal setting, budget worksheets, record keeping, and general life skills.
  • Prepared and maintained case records and logs on all assigned clients; entered pertinent information into the established Homeless Management Information System (HMIS).

Concierge

Emeritus at Oakbridge Assisted Living
Lakeland
12.2007 - 06.2015

Greeted residents and visitors with warmth and professionalism.

  • Coordinated transportation services for residents attending appointments and activities.
  • Managed front desk operations, ensuring smooth visitor check-in processes.
  • Developed and implemented marketing plans to promote the facility for residents.

Billing and Collections Specialist

Rotech Healthcare
Lakeland
05.2004 - 08.2006
  • Processed patient billing inquiries and resolved discrepancies efficiently.
  • Managed collections for outstanding accounts with effective communication skills.
  • Updated and maintained billing records in electronic health systems accurately.
  • Collaborated with healthcare providers to clarify billing information and requirements.
  • Assisted in verifying insurance coverage and eligibility for patients promptly.

Education

High School Diploma -

Mulberry Senior High School
Mulberry, FL
05-2002

Skills

  • Billing procedures
  • Collections management
  • Insurance verification
  • Electronic record keeping
  • Homeless management information system
  • Customer relationship management

Reference

  • Cynthia Bartholomew- 863-255-8168

References

References available upon request.

Timeline

The Salvation Army

Case Manager
03.2016 - 11.2021

Concierge

Emeritus at Oakbridge Assisted Living
12.2007 - 06.2015

Billing and Collections Specialist

Rotech Healthcare
05.2004 - 08.2006

High School Diploma -

Mulberry Senior High School