Marquita Redmond BSHA, LPN
Akron,OH
Summary
Compassionate Care Coordinator specializing in patient advocacy and care management. Demonstrated success in remote healthcare service coordination for diverse populations, improving telehealth delivery and ensuring quality care. Strong communication and interpersonal skills foster collaboration among patients, providers, and insurers, resulting in enhanced patient satisfaction and efficient care processes. Experienced in managing care for CVA/neurological conditions, Alzheimer's/dementia, and other chronic illnesses.
Overview
28
28
years of professional experience
Work History
Post Acute Care Coodinator
Alternate Solutions Health Network
Canton, OH
02.2017 - Current
- Coordinated home health services with partnered and non-partnered hospital systems to ensure seamless patient transitions.
- Collaborated with case management, therapy, and medical teams to assess patient readiness and suitability for home health services.
- Communicated with patients and families to explain available home health services and facilitated the initiation of insurance eligibility and care scheduling.
- Working alongside insurance carriers to evaluate eligible services corresponding to patient needs
- Abstract clinical data from electronic and paper medical records (EMR, EHR, EPIC) according to HEDIS specifications
- Maintained strict confidentiality of patient data and adhered to HIPAA privacy rules and regulations during all abstraction activities.
LPN Wellness Nurse
Village of St. Edwards Wadsworth
Wadsworth, Ohio
06.2025 - Current
- Provided assistance with daily living activities, such as bathing, dressing, and grooming.
- Communicated regularly with family members regarding changes in resident's health status or condition.
- Monitored vital signs and reported any changes to supervisor.
- Encouraged socialization between residents by organizing group activities and outings.
- Maintained a clean and safe environment for the residents.
- Respected client privacy by maintaining confidentiality of information shared during interactions.
- Administered medication according to physician orders, while adhering to state regulations.
LPN Clinical Assistant-SummaHealth Insurance
Randstad
Akron, OH
10.2016 - 02.2017
- Maintained strict confidentiality of patient data and adhered to HIPAA privacy rules and regulations during all abstraction activities.
- Abstracted clinical data from electronic and paper medical records (EMR, EHR, EPIC, etc.) According to HEDIS specifications (NCQA HEDIS Technical Specifications).
- Conducted thorough medical record reviews to identify and extract pertinent clinical information for HEDIS reporting.
- Pinpointed high-risk diagnoses like CHF, COPD, and diabetes for a major insurance carrier's clients.
- Identified high-risk clients through EMR analysis for a major insurance carrier, focusing on chronic diagnoses such as CHF, COPD, and diabetes.
- Collected and analyzed data from a variety of sources, including claims data, lab results, and patient charts.
- Reviewed medical records and clinical data for compliance with Healthcare Effectiveness Data and Information Set (HEDIS) measures.
Analyzed patient records to identify gaps in care and enhance quality outcomes. Collaborated with healthcare providers to implement strategies for improving patient care. - Ensured 98% (or similar high percentage) accuracy in medical record abstraction and data entry, consistently meeting or exceeding quality requirements.
- Collaborated with healthcare teams and provider offices to optimize documentation practices and enhance HEDIS performance.
Home Health LPN
Cleveland Clinic Home Care
Independence, OH
12.2005 - 02.2015
- Provided specialized wound and ostomy care, including patient education on wound management and diet for optimal healing.
- Educated patients on ostomy care, including pouch changes and dietary adjustments.
- Collaborated with surgeons to communicate updates and changes in wound and ostomy conditions.
LPN Charge Nurse
Various Skilled/LTC facilities
Cleveland, OH
08.1997 - 12.2005
- Oversaw care for 20-30 patients and supervised 3-5 STNAs, ensuring efficient medication administration and wound care treatments.
- Collaborated with care team members and attending physicians to maintain continuity of patient care.
- Updated families regarding patient care progress, fostering transparency and trust.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ10-2020
LPN Certification - Nursing
Central School of Practical Nursing
Cleveland, OH04-1997
Skills
- Skilled home visits
Documentation oversight
EMR (Epic, HCHB, Allscripts, Point Click, Microsoft Teams, Microsoft)
Autonomous healthcare capabilities
Wound/Ostomy care expertise
Medication instruction
Telehealth education
Quality assurance initiatives
Audit of charts and records
Geriatric activities coordination
Community screenings for hypertension/diabetes education
Preventive health screening initiatives in insurance sector
Program eligibility screening based on utilization patterns
Timeline
LPN Wellness Nurse
Village of St. Edwards Wadsworth
06.2025 - Current
Post Acute Care Coodinator
Alternate Solutions Health Network
02.2017 - Current
LPN Clinical Assistant-SummaHealth Insurance
Randstad
10.2016 - 02.2017
Home Health LPN
Cleveland Clinic Home Care
12.2005 - 02.2015
LPN Charge Nurse
Various Skilled/LTC facilities
08.1997 - 12.2005
Bachelor of Science - Health Care Administration
University of Phoenix
LPN Certification - Nursing
Central School of Practical Nursing
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