MARQUITA ROBERSON
Office Clerk
Water Valley,MS
Summary
Detail-oriented professional with expertise in customer service, document management, and data entry. Proven ability to balance cash drawers and maintain accuracy in financial transactions.
Overview
19
19
years of professional experience
Work History
Office Assistant for Electric Dept
City of Water Valley
Water Valley, Mississippi
12.2017 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided customer service, addressing inquiries, and resolving issues promptly.
- Delivered messages and ran errands.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Balance the cash drawer daily, and make bank deposits.
- Monthly balancing of bank receipts and sales tax reports.
Head Teller
Renasant Bank
Water Valley, Mississippi
04.2006 - 12.2017
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained new tellers on customer service standards and operational procedures.
- Managed cash handling processes and maintained accurate cash drawer balances.
- Assisted customers with account inquiries, transactions, and problem resolution.
- Coordinated schedules and assigned tasks to optimize team performance during peak hours.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Education
Some College (No Degree) -
University of Mississippi
University, MSSkills
- Microsoft Office
- Data entry
- Customer service
- Document management
- Cash handling
- Office organization
- Vault management
- ATM servicing
- Wire transfer processing
References
Rochelle Southern work- (662)-915-2670 cell-(662) 638-5415
Marlena Cook (662) 515-1545
Kristy Tatum (662) 832-2922
Timeline
Office Assistant for Electric Dept
City of Water Valley
12.2017 - Current
Head Teller
Renasant Bank
04.2006 - 12.2017
Some College (No Degree) -
University of Mississippi
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