Marquita Robinson
UNIVERSITY OF MICHIGAN HEALTH-WEST
Grand Rapids,MI
8
years of professional experience
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments.
Work History
Patient Care Technician/ Behavioral Technician
3 Years 9 Months- Assisted medical staff in high-traffic facility by facilitating patient communication, maintaining patient privacy, and performing patient care tasks including vital signs and inputting results into EMR.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Used EMR to document patient information, progress notes, and treatment plans.
- Supported patient confidentiality in accordance with HIPAA regulations.
Receptionist/Master Hairstylist
7 Years 7 Months- Provided customer service to clientele, managed marketing and branding, processed payment accounts, maintained clientele records, Facilitated product sales to enhance customer engagement., Executed social media strategies to enhance online presence and connect with customers., Oversaw vendor management to maintain quality partnerships., established systems for client retention and salon management. Executed hair services, educated clients on product use and self-maintenance tailored to their needs, and trained stylists to enhance their skills and client engagement.
- Scheduled appointments efficiently while balancing workflow, client flow, and service timing.
- Built repeat business through personalized service, strong client relationships, and responsive communication.
- Processed payments, entering sales in register for prompt customer service.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Greeted visitors, verified credentials, and maintained professional reception area standards.
- Processed incoming mail, deliveries, and correspondence while safeguarding confidential information.
- Scheduled appointments, coordinated calendars, and resolved booking conflicts with accuracy.
- Updated records, entered data, and maintained organized filing systems for quick retrieval.
- Supported office operations by ordering supplies, tracking inventory, and restocking front-desk materials.
Education
Associates - Business Administration
- Dean's List Spring & Summer 2026
Master Cosmetologist - Master Cosmetologist
Medical Assistant - Medical Assisting
High School Diploma
Skills
Healthcare expertise
Patient care
Basic Life Support
Infection Control
Patient Services
Data Management
Vital signs monitoring
Data collection
Healthcare Knowledge
Team collaboration
Time Management
Customer service
Timeline
Patient Care Technician/ Behavioral Technician
UNIVERSITY OF MICHIGAN HEALTH-WEST
02.2023 - CurrentRead More
Receptionist/Master Hairstylist
REFLECTIONS SALON
03.2019 - 10.2026Read More
Wyoming Park High School
High School Diploma
Read More
Ross Medical Center
Medical Assistant from Medical Assisting
Read More
Grand Rapids Community College
Associates from Business Administration
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Empire Beauty School
Master Cosmetologist from Master Cosmetologist
Read More